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Sherry D. | Elance
 
176985602337900
Last Sign-in: Nov 15, 2015

Sherry D.

Expert Procedures/Tech Writer, Editor, Visio
   United States
  |   McKinney, TX
  |  12:48 am Local Time

Overview

POLICIES AND PROCEDURES WRITING / STRONG INFORMATION SECURITY STANDARDS EXPERIENCE
Expert in writing Policies and Procedures/Work Processes for compliance with ITIL, ISO, COBIT, NIST, SOX, COSO, PCI and HIPAA; creating Visio flowcharts, creating PDF files, PowerPoint presentations and training materials. Highly adept at developing operational procedures to clearly define your methods of conducting business, increase operational efficiency, and fulfill compliance requirements. Experience in audit readiness.

TECHNICAL WRITING
Expert in...

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Oct 10, 2011|Technical Writing|Private|Completed
Jun 7, 2010|User Guides & Manuals|Private|Working
|
4.1
Apr 27, 2009|Technical Writing|Private|Working
Mar 5, 2008|User Guides & Manuals|Private|Completed
|
5.0

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Skills (5)

Tested
Technical Writing
Microsoft Visio
Financial Reporting
Microsoft PowerPoint
Business Writing

Service Description

I have over 19 years of writing and editing experience, including more than10 years of writing Policies and Procedures. I have won awards for excellence in customer service, performance achievement awards, and the -- Society of Technical Communications Award of Excellence for an online help troubleshooting guide.

Elance projects provide a second income for me. However, I am strongly committed to customer satisfaction and completing your project on time and within budget. I will work evenings and weekends for you to get your project completed to your standards.

BUSINESS WRITING
Expert in writing Policies and Procedures, Job Descriptions and Work Processes with VISIO flowcharts, SOX-compliant documents (RCSAs); and creating PDF files (eBooks) and PowerPoint presentations.

TECHNICAL WRITING
Providing quality software and hardware documentation, including user guides and an award winning on-line help troubleshooting guide.

EDITING
I've served on an international standards committee and became known as Eagle Eyes and created a newsletter by the same name. I'll ensure accuracy and complete your work on time.

SKILLS
- Expert Business Writing; Strong Technical Writing, and Editing
- Visio Expert
- HTML
- PDF creation and maintenance
- High energy, self-motivated, self-starter
- Ability to quickly develop technical knowledge of product lines
- Understanding of the software development life cycle and processes
- Certified SOX Expert (CSOE)
- Certified Risk and...

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Employment

Princeton Information
Governance Analyst
2014 - 2014
Risk and controls assessments and writing procedures.
Exeter Finance Corp.
Policies and Procedures Analyst
2013 - 2014
Writing IT Policies and Procedures company-wide and producing Visio process flows.
Blue Cross Blue Shield
Technical Writer
2013 - 2013
Agile Technical Writer responsible for technical developer guides.
Law Firm
Policies and Procedures Analyst
2012 - 2012
Writing policies, procedures, job aids; BRDs, creating Visio workflows; and ensuring audit readiness and compliance with standards and laws.
Bell Helicopter
Policies and Procedures Analyst
2010 - 2012
Responsible for guiding Quality, Engineering, Finance, Customer Service, Manufacturing, and HR teams through deployment of a new policies and procedures system, transitioning over 2500 documents to...
AT&T
Business Analyst /Requirements Mgmt, Consultant
2009 - 2010
Arbonne
Sr. Technical Writer, Consultant
2009 - 2009
NDEx
Sr. Technical Writer, Consultant
2008 - 2008
Citigroup
Compliance Officer, AVP
2004 - 2008
Cisco Systems, Inc.
Sr. Technical Writer
2000 - 2004
Fujitsu Network Communications, Inc.
Sr. Technical Writer
1998 - 1999
IBM
Techical Writer Consultant
1997 - 1998
Nortel Networks
Technical Writer / Editor / Consultant
1990 - 1998
Excel Communications
Technical Writer Consultant
1995 - 1996

Education

University of Texas at Arlington, TX
Bachelor of Arts in English
1974 - 1987
Overview  |  Job History  |  Resume/C.V.

Keywords

Policies
Procedures
Visio Expert
Workflows
Editor
User Guides
PowerPoint Presentations
SOX certified
Risk & Compliance Management Certified
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Identity
Username
SherWriter
Type
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Member Since
July 2004
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Sherry D. | Elance

Sherry D.