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Sheryl Koontz | Elance
 
176985602337900
Last Sign-in: Aug 30, 2015

Sheryl Koontz

Professional, Reliable, Efficient
   United States
  |  3:29 am Local Time

Verified Freelancer

Sheryl Koontz's identity has been verified.  Learn More

Overview

Former IT Management professional with a BBA degree from Belmont University. With over 15 years of corporate business experience I can handle office tasks quickly and efficiently.

My background is Help Desk Management and Customer Service with extensive knowledge of Microsoft Office products and general office management.

Skills Include:

IT inbound Help Desk Calls - Email Support
Office Support - Windows Support
Data Entry - HTML- Internet Research - Blogging
Administrative Assistant - Customer Service
WEB Design - Logo Design
Social...

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Dec 16, 2014|Virtual Assistant|$112|Completed
|
4.0
May 13, 2014|Customer Service|$3,672|Completed
|
5.0
Sep 28, 2013|Customer Service|$2,869|Completed
Jul 9, 2013|Virtual Assistant|$110|Completed
|
5.0

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Skills (10)

Tested
Helpdesk
General Office Skills
Call Center Skills
Customer Service
Computer Skills
Email
Knowledge of Microsoft Office
Phone Support
Time Management
Management Skills

Service Description

Offering extensive Help Desk and Customer Support expertise, IT background in a Windows and CITRIX environment. Help Desk Management and administrative work.

Read More »

Employment

Virtual Assistant - Various Clients
Client Happiness Director / Systems Manager / VA
2011 - Present
Provide outstanding customer service to an exclusive clientele of dedicated professionals. Create training documents for all daily task requirements. Created Power Point sales presentations....
ION Media Netwoks
Director of Technical Services
1996 - 2007
Created and managed the MIS Help Desk. Worked closely with other MIS departments to restructure the network. Designed and implemented employee training programs. Developed an infrastructure to...
Jupiter Medical Center
Certified Computer Support Specialist
1992 - 1996
Provided end-user support for PC Software, hardware and communications equipment and applications. Handled design and analysis of network and accessed need for additional software and hardware....

Education

Belmont University
Bachelor of Business Administration
- 1984
Overview  |  Job History  |  Resume/C.V.

Keywords

help desk
IT customer service
web and logo design
virtual assistant
SEO
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
4.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
SherylKoontz
Type
Individual
Member Since
March 2011
Elance URL
Verifications
0
Sheryl Koontz | Elance

Sheryl Koontz