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Shilpa Kapadia | Elance
Last Sign-in: Nov 6, 2014

Shilpa Kapadia

Expert Program Manager/Client Delivery Management
   United States


Results-driven professional with global experience in Client Relationship and Program Management specialty across US, Europe, Middle-East and India. Fostered proficient relationships with strategic partners, launched market-sensitive program releases in the international arena for the Enterprise and Consumer space. Recognized as an energetic leader with strong work ethics, approachability and consistent commitment to corporate success. . Areas of expertise:

Program Management,Customer Relationship Management,,Program Management Office,...

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Skills (7)


Service Description

• Built and led Global Programs to deliver world-class solutions, drive efficiency and provide transparency.
• Cross-functional leadership and collaboration with exceptional communication skills and a strong record of delivery of large-scale initiatives in a complex, matrixed, multi-functional and rapidly growing and evolving organizations with an executive presence.
• Business Operations Management - seasoned at Budget Management, Onshore/Offshore Vendor Management.
• Instrumental in bringing a net savings worth $20 million on AT&T’s Program Management Office (PMO).
• Founder of de facto process guidelines and standards in the PMO group which helped to reduce Severity 1 defect closure rate post-production from 20% to 52.66%.
• Business-Technology Liaison and hands-on experience on Enterprise and Consumer portfolios generating annual revenues exceeding $5.5 million per year.
• Awarded the “CEO-Special Recognition Award” for outstanding contribution to business in the US geography.
• “Special Recognition Award” presented by AT&T Consumer Marketing Group for the launch of SIP #4 Release.
• PMP trained with a coveted honor in representing Tech Mahindra for an interview on “Effective and Best Practices for Project/Program Management.

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AT&T (San Ramon, CA)
Program Director
2014 - Present
Provide leadership insights to AT&T’s prestigious $100M product portfolio in the Emerging Business Markets PMO office. • Took over the end-to-end SDLC/PLC engagement when the Program June 2014...
AT&T (San Ramon, CA)
Program Management Executive
2006 - 2014
Drive, build and maintain client relationships, manage multiple complex programs/projects, elevate CSAT index. • Established the Tech Mahindra/AT&T IT Governance and Program Test Management...
British Telecommunications, Ipswich, UK
Senior Program/Delivery Manager
2005 - 2006
Orchestrated the onsite/offshore teams in consortium with Microsoft and Phillips to implement the IPTV release in UK. • Established the Steering Committee and IT Governance; mentored and managed a...
Fastlink, Jordan
Senior Program Manager
2004 - 2005
Achieved delivery excellence in implementing a business intelligence solution for the largest mobile company in Jordan. • Created the business proposal outlining the SOW, estimations,...
MTC-Vodafone, Kuwait
Senior Program Manager
2003 - 2004
Recognized as the First Lady for the maiden launch of business intelligence program with MTC-Kuwait in consortium with Accenture (Bratislava and Kuwait) – Team Size: 30 resources • Represented and...
British Telecommunications, London, UK
Program/Project Manager
2001 - 2003
Accomplished leadership excellence for British Telecom (BT)’s Business Critical Projects (Team Size: 50+ resources). • Elevated delivery excellence by deploying all BT software releases within the...
British Telecommunications, London, UK
Transition Manager
1997 - 2000
Steered the business engagement for Tech Mahindra in transitioning BT’s core testing areas to offshore, India. • Worked hands-on with BT testing teams and DBAs and acquired know-how in the...
NIIT, Mafatlal, Usha Audiotel (India)
Faculty, Programmer Analyst, Systems Manager
1991 - 1997
Systems Manager 1/1996-2/1997 Usha Audiotel Ltd (Mumbai, India) with Audiotel (Malaysia) Managed the Interactive Voice Services (IVR) product at Usha Audiotel, a Start-Up in...


University of Bombay
Bachelors of Commerce with majors in Computer Scie
National Institute of Information Technology, Mumb
Diploma in Computer Science
Overview  |  Job History  |  Resume/C.V.


Program Manager
Project Manager
Client Delivery Manager
Service Delivery Manager
Program Management Office
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  • 12 months
  • Lifetime
Per Client
Member Since
November 2014
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Shilpa Kapadia | Elance

Shilpa Kapadia