Open source VoIP & Call Center Software system integrator with speckled knowledge of IT & Telecommunication based solutions. Top tier Technical management experience, within a multicultural Scenario in broad range of mission critical project. Managing multiple business entity with simultaneous growth drive. Proficient in A2Z Client & service delivery management. Long experience of managing start-ups and put growth to steady pace. Keen observer of Environment and humanitarian issues, with regular work in Cnn i report.Looking forward to change...
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Times ASL Call Centre: Supply and installation of call centre solution for International outbound Automated Dialler system. VoIP Carrier configuration and maintenance.
IJ Corporation (Call Centre): Remote Trouble shooting and carrier configuration for UK outbound dial. Redundant carrier support for other Least cost VoIP route.
Cosmica Call Centre: Supply installation and remote maintenance of Call Centre Dialler. Direct inbound dialling, converge multiple Inbound DID for US and UK.
World Trade BPO: Supply and installation of Automated IVR based Inbound Call Centre Solutions. Configuring outbound Carrier for other shared campaign & Remote support. Project provisioned in banner of “Virgo”.
Just Call: Supply and installation of Call centre system in association with Fifo Tech. CCDial system for Automated International dialling.
Al-Amin Call Centre: In Compliance with BTRC Guidelines, supplied and installed Call centre solutions on behalf of Jayanta Kumar Dev., Consultant Al-Amin Call Centre.
Syntax Solutions Limited: Supply and installation of Call centre dialler for Blended campaign of Morris Campbell for British Election poll. Data processing and projection with php/my sql based system on behalf of Jayanta Kumar Dev.
SAB Solutions: A joint venture of Syntax and SAB, Saudi Arabia for SMS Cluster system developed with KANNEL, with Open Source Technology.
Iqra Media: Supply and installation of call centre system as well as maintain and supply...
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Virgo Contact Center Limited
Chief Technical Officer
2011 - 2014
Plan, Organize, direct and control Call Center operations for both International and Domestic dialing.
- Ensuring smooth Call Center operations and maintaining multi-tier connectivity