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Milos Krivokuca | Elance
 
176985602337900
Last Sign-in: Jul 5, 2015

Milos Krivokuca

   Serbia
Belgrad
  |  9:41 am Local Time

Overview

A multi-skilled IT professional with in-depth knowledge of architecting,
installing and configuring computing systems. Experienced in providing client
focused IT support and successfully analysing and resolving IT hardware and
software problems in a timely and accurate fashion. Having the ability to maintain
a high degree of customer service for all support queries and possessing strong
analytical and documentation skills.

Read More »

Skills (10)

Tested
Technical Support
Windows
Microsoft Office
Windows 7
SAP
System Administration
Troubleshooting
Service Desk
ITIL

Employment

Atos
Service Desk Team Lead
2014 - Present
- Manage a team of Service Desk operators by prioritizing tasks and issues - Provide extended training to new team members - Supervise Service Desk performance and provide performance feedback -...
Atos
Service Desk Analyst
2013 - 2014
- Software installations and troubleshooting - SAP 1st level support - Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a...
Henkel
IT ServiceDesk
2008 - 2013
- Providing technical support for over 1000 clients in central European region on site and remotely - Provide troubleshooting and configuration support for client desktop and networking...

Education

Fakultet Organizacionih Nauka
master engeener of organized sciences
-
Singidunum University
dipl. eng.
-
Overview  |  Job History  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
Shomiez
Type
Individual
Member Since
July 2015
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Milos Krivokuca | Elance

Milos Krivokuca