Postgraduate in Public Administration (M.A.) with overall 6.5 yrs service/ training/ teaching industry experience.
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Demonstrated abilities in Customer interfacing, leading and guiding teams to deliver quality services to customers.
An effective communicator with honed relationship management, analytical, problem-solving skills.
Outstanding motivator and builder of teams. Works well in both team environments and individual assignments.
May 2011 to Present at St. Francis De Sales High School, Electronic City , Bangalore
Presently working as a Computer Teacher at St. Francis De Sales High School.
Theory and Practical from 2nd grade to 9th grade.
January 07 to Dec 07 with Reliance Web World Express as Web World Manager, Ajmer
Reliance Infocomm Limited, one of the leading Telecom Company having all India network coverage of its telecom services via larger optical fiber cable network and involved in providing wireless and wire line telecom services viz, Postpaid/Prepaid phone or mobile through CDMA 1x Technology.
• Acquisition and Activation Related Activities. Looking after work processes of Web World. Managing team viz: - Customer care, Telecallers, Collection executives & Sales Executives.
• Responsible for Banking Process/Reconciliation. Preparing Claims etc.
• Recruitment of staff.
• Customer Care Operation. Collection & Retention.
• Handling Computer Data Base & Related Activities.
• Fully involved in Customer Care Activities as well as to face any issue of the customer.
• To educate our sales channel with latest update by organizing meeting on a regular interval.
• Maintaining Corporate Clients to build good relation between customer and Reliance Infocomm Ltd.
• Significantly contributed to increase collection targets. (More than 105% three months in a row)
• Managed customer...
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