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MARY SHYRN DEL CARMEN | Elance
 
176985602337900
Last Sign-in: Jun 7, 2015

MARY SHYRN DEL CARMEN

Customer Solutions Expert
   Philippines
  |  9:02 pm Local Time

Overview

Minimum Hourly Rate $11

• Highly skilled in providing information regarding products and services of the company.
• In-depth knowledge of Financial and Banking transactions
• Able to handle returns and complaints effectively.
• Demonstrated ability to record details of client contacts and service history.
• Proven ability to determine answers and solutions quickly.
• 8 years experience in the BPO industry handling collections and customer service.

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Skills (8)

Tested
Customer Service
My Score
avg
Passed
Computer Competency
My Score
avg

Service Description

I offer commitment, hard work and dedication to my client/s. I am willing to go an extra mile to prove myself and get the work done.

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Employment

BANCO DE ORO UNIBANK INC
JUNIOR ASSISTANT MANAGER
2014 - 2015
-Responsible for After Sales Inquiries and concerns. Handles PDCs with Discrepancy Call Out for Auto Loans payment; Manual Lodging disposition call out, Special cases call outs. -Prepares BDO...
CITIGROUP BUSINESS PROCESS OUTSOURCING
COLLECTIONS OFFICER
2008 - 2014
-Hybrid Skip Trace Team; Main role is to search for the Account Holder’s Phone numbers and Address. Update contact and address information once right party has been verified. -Handled Inbound and...
HSBC HDPP
PROCESS ASSOCIATE
2006 - 2007
-Handled US Inbound Collections for almost 5 months and US Outbound Collections for almost 7 months -Communicate with delinquent and/or over-limit customers to obtain late payments and/or...

Education

SAN BEDA COLLEGE ALABANG
BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT
- 2006
Overview  |  Job History  |  Resume/C.V.

Keywords

Customer Service
writing
BPO
product description
email handling
outbound inbound calling
My Snapshot
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Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
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0
0
Total
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Identity
Username
shydelcarmen
Type
Individual
Member Since
March 2015
Elance URL
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0
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MARY SHYRN DEL CARMEN | Elance

MARY SHYRN DEL CARMEN