Feb 5, 2015|Blog Programming|Private|Completed
Prepare inquiries for customer by studying products (Business logic)
We always accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining our employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
Determines customer service requirements by maintaining contact with customers, visiting operational environments, conducting surveys, forming focus groups, benchmarking best practices, analyzing information and applications.
Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer
Accomplishes customer service and organization mission by completing related results as needed. Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information, Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking
Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing...
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