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Siloshini P. | Elance
 
176985602337900
Last Sign-in: Sep 11, 2014

Siloshini P.

Management
   Sri Lanka
  |   Colombo, Western
  |  12:31 pm Local Time

Overview

Minimum Hourly Rate $3

I am Siloshini Paramasivam, I have 5 years working experience in BPO.holding a position of Team Leader at Providence Business Services (Pvt) Ltd. I would like to be a potential candidate for the post advertised.As a team leader I currently look after a project team, training new team members, allocating tasks, completing all reporting necessary and liaising with managers. I assist the department with quality assurance and compliance to the rejection criteria. The success of my job depends on excellent interpersonal and team working skills,...

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Portfolio

To become a professional in team leadership and project management and technology and...

Skills (10)

Tested

Service Description

The Institute of Chartered Accountants of Sri Lanka (CA) (24th July to present)

Position Held: Customer Care Officer

Significant tasks:

• Payments invoicing
• Coordinating the payment and student's feedback.
• Administer lecture and student queries.
• Updating student database and finalizing the registration.
• Fitting and organizing programs from two division business school & cpd.
• Handling the student registration/ event desk.
• Use the CA intranet to booking the class room.
• Handling the admissions process.
• Maintaining the Students and lectures attendance documents.
• Maintaining the Students and lectures personal database.
• Handling the lectures daily administration work.
• Overlooking daily lecture schedules and ensures smooth conduction of lecture.
. Handling the exam Preparation


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Employment

Visni pvt ltd - Software company
oject Coordinator
2013 - 2013
• Maintain project plans showing key deliverables, milestones, and dependencies for assigned project. • Complete the work according to the schedule in a systemic manner. • Use the project...
Providence Business Services (Pvt) Ltd
Team Leader
2013 - 2013
• Managing a team of 20+ agent and reporting to directly to the manager. Coordinating Quality and Technological related issues on a day-to- day basis. • Management on Call quality on an admin...
Providence Business Services (Pvt) Ltd
Assistant Team Leader
2010 - 2012
• Coordinating with agents and manager with the users interface for problem solving. • Ensuring all reporting and technical requirements of the process is being met. • Ensuring that quality...
Providence Business Services (Pvt) Ltd
Quality Coordinator
2009 - 2010
• Ensuring accuracy of call and rejection criteria was applied to the call and ensuring timely and consistency of reporting.
Providence Business Services (Pvt) Ltd
Customer Service Executive- Compliance
2008 - 2009
• Through listening to multiple numbers of calls and applying a number of 30+ rejection criteria for the pre recorded calls. On averaged handled approximately 150 calls per day with no errors and...

Education

BMS
Certificate in Business Management (CBM)
2014 - 2014
St.Mary's
A/L
2004 - 2005
Nugegoda Tamil Maha Vidyalayam
O/L
2001 - 2004
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

• Team leadership & coordination skills. • Capable of working accurately and efficiently while meeting stringent deadlines. • Ability to work long hours
while making a good impact on work and work well under pressure. • Attention to detail and accuracy • Reporting financial and progressive • Computer literate and excellent in administration work • Fast learner and highly dedicated
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Identity
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siloshinip
Type
Individual
Member Since
September 2014
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Siloshini P. | Elance

Siloshini P.