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Anthony "Silver" C. | Elance
 
176985602337900
Last Sign-in: May 18, 2016

Anthony "Silver" C.

   Philippines
  |   Cebu, Cebu

Overview

EXPERTISE and ROLE

* Main contact for all Clients
* Project Staffing requirement and Workforce Management
* Work with Sr Team Leads and Account Manager
* Ensures that reports that generated on a daily / weekly / monthly / quarterly / yearly is submitted promptly.
* Monitors the progress of the Center's Performance
* Proposes and Launches Project to the client and the owners to improve center's overall performance.
* Study and Analyze Service Delivery's CSAT output and conducts programs to improve performance or conducts RCA to resolve low...

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Skills (10)

Tested
Advance English
Basic Tech Support
MS Word - Advance
MS Power point - Advance
MS Excel - Average
ESL / EFL Man to Man
ESL / EFL Group Class
Expedia Leadership Training
Call Center
Cross-functional Team Leadership

Employment

eBusiness BPO, Inc.
OPERATIONS MANAGER
2012 - Present
Handling the Overall Call Center's front line Operations
eBusiness BPO, Inc.
Accounts Manager - Production OIC
2011 - 2012
Handling multiple Clients
eBusiness BPO, Inc.
Team Leader / Trainer
2011 - 2011
Handled Team Train Agents
Aegis People Support
Trainer / TL
2009 - 2010
Handled a Team Trained Agents for Expedia Guest Connect Sales Approach - Trained Guest Connect Coaching - Trained
Pandiman Philippines Incoporated
Crew Claims Handler
2007 - 2007
Handling the Insurance side of shipping. Acting for and in behalf of ship owners here in the Philippines. We make sure that injured , sick, disabled an dead seafarers are well compensated for the...

Education

Nativity of Our Lady College Seminary
AB
-
Xavier University Ateneo de Cagayan de Oro
Bachelor's degree
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
silverthevoice_28
Type
Individual
Member Since
June 2014
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Anthony "Silver" C. | Elance

Anthony "Silver" C.