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Simone L. | Elance
 
176985602337900
Last Sign-in: Jan 14, 2016

Simone L.

Native Translator, Customer Care Specialist
   Sri Lanka
Kandy

Overview

Minimum Hourly Rate $12

Dear Employers,

I am a Native Italian speaker with Customer Care, Translation/Localization and Reporting solid experience and with excellent researching and organizational skills.

I am 100% flexible regarding working hours and I have a great sense of urgency, therefore I can deliver you fast and accurate services.

I would be glad to assist you in your projects and if you will be satisfied with my work, I will appreciate your positive feedback. In the contrary case I will not ask you to pay me.

I could continue writing about myself...

Read More »

Skills (6)

Tested
Customer Service Test
My Score
avg
Contact Centers
English To Italian Translation Skills Test
My Score
avg
Italian To English Translation Skills Test
My Score
avg

Employment

Arvato Bertelsmann
Team Lead - Customer Care
2012 - 2012
-Leading 24 agents providing customer support for EMEA in 9 languages. -Organization and distribution of Email and Phone volume and other additional tasks -Team and individual performance...
Arvato Bertelsmann
Group Lead/Senior Agent - Customer Care
2011 - 2012
-Assisting Team lead in the organization and distribution of workload. -Providing assistance to agents in order to perform their tasks. -Monitoring tasks. -Updating team and holding individual...
Arvato Bertelsmann
Contact Center Assistant
2010 - 2011
-Providing assistance to Italian customers and distributors via email and phone. -Providing assistance in other languages as well via email using templates. -Meeting, maintaining and exceeding SLA,...

Education

Manfredi
Diploma
-
Overview  |  Job History  |  Resume/C.V.

Keywords

Translation
Administrative Support
Data Entry
Web Research
Customer Service
Order Processing
Project & Process Management
Salesforce
Siebel
MS Excel
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
Simone1984
Type
Individual
Member Since
December 2012
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Simone L. | Elance

Simone L.