Dedicated and highly skilled professional, providing versatile Administrative Office Support, Customer Support, Data Entry, Web Research and more. My skills set are derived from 20+ years of experience working in an office setting, on-site and off, within the above mentioned scope of work. Please allow me to assist you in providing you or your company with exceptional communication skills and a professional approach. I am proficient in Microsoft office, Excel spread sheets, Collection skills, Marketing and lead generation, as well. I take...
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Aug 10, 2014|Telemarketing|Private|Working
Apr 14, 2014|Customer Service|Private|Completed
Jan 24, 2014|Customer Service|Private|Completed
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Nov 12, 2013|Customer Service|Private|Completed
Created a sign-up Roster for a Clients Marketing Campaign
This is an Invoice.doc That was used to edit and send to a Clients customers
By allowing me to assist you... You will be saving on overhead costs, with your Administrative needs. I can provide you with efficient Virtual support to meet your deadlines and exceeding your expectations. I offer competive pricing that will fit your budget and lower your overall cost. I am resourceful in prioritizing my workload to effectively manage my time and by meeting the demands of multiple projects, while completing deadlines.
My past experiences consist of many facets, as I have worked in a variety of business fields, which have helped me develop many of my professional skills...These consist of Collections, Phone Support, Customer Service, Data Entry, Teaching Pre-K, Lead Generation/Marketing, Email Marketing, Administrative Office Support, Order Desk Support and more.... Below is a more detailed list of the services, I can provide you with.
Administrative Lead and Support
Outstanding Customer Service
Email Etiquette and Management
Impeccable Telephone Etiquette
Telelmarketing & Appointment Setting
Research & Data Entry
Microsoft Office ~ Excel Spreadsheets
"By Referral Only"- Dashboard
Personal Assisting Qualifications:
Email Correspondence and Management
Message Center for personal Calls
Social Networking Site Management~
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Brian Coffey- Keller Williams Realty
Real Estate- Virtual Assistant
2013 - Present
Follow up calls to potential new clients, who are looking to buy or sell a home. These may be clients that have inquired or have attended one of this clients "Open Houses" All information is...
Virtual Assistant/Customer Service
2013 - Present
Reached out to customers by phone who have a subscription to clients website to gather feedback for quality control maintenance, to help improve their website service. All information is documented...
Website- Customer Service Support
2013 - 2013
This was a temporary position that I held for someone that was on vacation.
I provided customer support for their website which included: Unsubscribes, inquiries regarding specific purchases,...
Virtual Assistant/ Administrative
2012 - 2012
Administrative duties~ Set up spreadsheet/Google docs, email correspondence, placed follow-up calls to potential new clients, blog/website editing.
Virtual Assistant-CSR/ Lead/Marketing
2012 - 2012
Assisted with C.S. related incoming and outgoing calls- Administrative duties; faxing, invoicing,calendar maintenance, set-up and maintained CRM - database/spreadsheets/research/lead...
West Coast Custom Plastering Contractors
2009 - 2012
Administrative office duties, phones, data entry, bid proposals, billing and collections.
Cosby Oil Co.
Customer Service, Service Desk
2004 - 2009
My responsibilities for this company consisted of ~
Customer Service Rep, Service Desk for fuel and lube orders, Data Entry, Some light billing/invoices, Phone Support ~
I was responsible for...
2003 - 2003
I participated in Online Survey and Focus Groups.
The Hungry Heart
2002 - 2003
I counseled clients with eating disorders in this position. Provided emotional and psychological support, educated on healthier food choices. And provided them with tools to achieve their goals....
1995 - 2001
I placed outbound calls prospecting for bids for this company. Handled incoming calls as well. Set appointments for the sales team. I was also given the opportunity to do some outside sales for 6...
A Child's Touch
1993 - 1995
I was a head teacher for Pre-K aged children. My duties included: Teaching, grading, testing, preparing weekly lesson plans and caring for children.
1983 - 1984
My day to day responsibilites consisted of calling customers with a past due balance or those that refused to pay. I started in the 30+ day past due department and quickly moved up to the 90+ day...
Administrative Office Support
List Building/Lead Generation
Courtesy Calling/ CSR Support