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Russel Q. | Elance
 
176985602337900
Last Sign-in: May 21, 2014

Russel Q.

Email/Technical Support | Reasearch | Data Entry
   Philippines
  |   Antipolo, Rizal
  |  12:46 am Local Time

Overview

Minimum Hourly Rate $5

To obtain a position that will effectively utilize my skills, abilities, provide quality service and to improve customer satisfaction for career growth and success.

Over the past few years of working in a Callcenter/BPO company i have discovered that the key to success is customer satisfaction, meeting goals, dedication, teamwork and good personal relation to colleagues. I am seeking for an opportunity to use this skills and to grow in this online career business.

I also have a great skill in computer hardware/software and computer...

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Skills (10)

Tested

Employment

Leaping Brain Labs
Technical Support Lead
2011 - Present
Handles Technical Support Emails Help with the testing of all LeapingBrain products.
Google-Manage Service Team
Web Content Analyst
2011 - 2012
Verify the data integrity of the Freebase website owned by Google Corp.
Arvato Digital Services | Microsoft Consulting Ser
Quality Assurance Auditor
2010 - 2010
• Monitors request processed of specialist on a daily basis. • Handles 10 – 15 BPO specialists in product specific aspects. • Re-Audits request processed of specialist to minimized and determine...
Arvato Digital Services | Microsoft Windows 7
Quality Coach
2009 - 2010
• Monitor calls of CSR on a daily basis. • Handles 10 – 15 CSR and provide feedback to respective teams. • Coaching sessions for CSR improvement. • Gathers data to determine common errors. •...
Arvato Digital Services | Microsoft XBOX
Technical Lead
2009 - 2009
• Monitor calls and provide feedback on respective team. • Handles 10-15 TSR and provide coaching in technical aspects. • Provides support, updates and upcoming technical issues to TSR’s. • Improve...
Arvato Digital Services | Microsoft XBOX
Tier 1 / Tier 2
2008 - 2009
• Respond to customer calls regarding network connectivity • Troubleshoot hardware related issues and general set up. • Educates customer about specific features of the gaming platform. •...
Overview  |  Job History  |  Resume/C.V.

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Russel Q. | Elance

Russel Q.