Shameka S. Jones
PO Box 170915
Irving, TX 75017
Fifteen years of commended performance in Mortgage and support roles.
Expert in customer care/communications, problem solving, and support.
MS Office “power-user” with additional proficiencies in assorted databases.
“Top Performer” Award, 2000,2008,2009,2010.
Three-Time “Employee of the Month,” 2005, 2006 and 2009
PC Proficient Microsoft Word, Excel, PowerPoint, Access, Outlook, Lotus Notes, DE, SAR, DU, LP
Strive to exceed customer/ employer expectations. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Offering an award-winning track record of real estate and mortgage excellence within high-volume environments that include…
Servicing Support Specialist Sr. Underwriter Foreclosure Loan Processor/Originator
Class-A Customer Service
Mortgage Support Specialist
Conventional, FHA, VA Loan Servicing Specialist
Auditor/ Sr. Loan Processor
Freddie Mac/ Fannie Mae
Bank of America - Plano, TX
Loan Support Specialist/ Underwriter, 8/09 to 6/11
Communicated with vendors on a weekly basis via conference calls discussing issues. Created and updated departmental spreadsheets for back up purposes. Vendor Liaison-responsible for training out source...
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