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Scott Sachs | Elance
 
176985602337900
Last Sign-in: Nov 10, 2014

Scott Sachs

Customer Service/Contact Center Consultant
   United States
  |   Malvern, PA

Overview

Minimum Hourly Rate $274

Senior Level Executive who thrives on providing highly effective solutions to organizations that are at an inflection point in their customer service lifecycle. Key areas of focus for organizations at this point are:
- Utilizing technology tools to drive efficient operations
- Motivating staff to personally connect with customers
- Measuring meaningful outcomes

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Portfolio

Skills (7)

Tested
Customer Service and Call Center Consulting

Service Description

Leading change with a toolkit that supports business transformation by focusing on the following key levers:
- Identification and implementation of technology solutions to streamline operations
- Development of organizational structure, people, and reward systems to drive a customer focused operation
- Identification of metrics to drive employee behavior leading to improved customer satisfaction and retention

Utilizing areas of expertise to support the attainment of dynamic results:
- Business Transformation
- Change Management
- Complex Problem Solving
- Process Design and Management
- Service Excellence

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Employment

SJS Solutions, LLC
President
2014 - Present
Assurant Solutions
Senior Director, Contact Center Operations
2008 - 2013
SIgnal Holdings, LLC
Vice President, Call Center Operations
1999 - 2008
Comcast Cellular Communications
Vice President, Customer Relations
1995 - 1999
American Express
Variety of Customer Service/Technology
1985 - 1995

Education

Columbia University Graduate School of Business
MBA - Finance/Marketing
1982 - 1984
State University of New York at Albany
BS - Operations Research
1976 - 1980
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
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Identity
Username
SJSSolutions
Type
Individual
Member Since
January 2014
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Scott Sachs | Elance

Scott Sachs