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Sunil Kappal | Elance
 
176985602337900
Last Sign-in: May 8, 2015

Sunil Kappal

   India
  |   New Delhi, Delhi

Overview

Senior Professional with expertise in Six Sigma Methods (Certified Black Belt, Lean Six Sigma Professional), data analytics and project management.
Comprehensive experience in data mining and creating an analytical framework for various data types to provide actionable insights.
Ability to infuse technical data expertise with communication prowess to translate complex findings into simple and concise language.
Deep experience in interaction analytics, predictive modeling, text mining, process analysis to build effective, actionable...

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Portfolio

Based on the ~1000 car models created a probability theory to predict how far a car can...
This study was based on some random Restaurant's data in the US helping the restaurant...
This whitepaper compares how the standard Business Intelligence Process looks like when...

Skills (10)

Tested
Certified Project Manager
Agile Methodologies
Excel
My Score
avg
Analytics
My Score
avg
six sigma black belt
Data Mining
My Score
avg
Six Sigma Black Belt
My Score
avg

Employment

R Systems
Manager Process Excellence
2013 - Present
Process Re-engineering Revenue Lifecycle Improvements Agent Efficacy Performance Improvements FCR Improvements Customer Satisfaction Claim Processing Improvements Claim...
R Systems
AM Process Excellence
2010 - Present
Industry Specialist on Contact Center Performance projects for a leading Healthcare Organization (based out of USA). My specific assessment areas are related to: Process Re-engineering ...
Lingosys
HOD Training
2003 - 2005
As a Head of the Department Training, I was responsible for managing all the centers across New Delhi, ensuring best possible courses offered to the students through best of the breed faculties. My...
ABC Communications India P. Ltd.
Shift incharge
1997 - 1999
As a Shift Incharge (Operations), I was responsible for overseeing employees in call centers, making sure day to day operations run smoothly, and ensuring that the calls are routed and handled...

Education

Oxford Senior Secondary School
Arts
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Indira Gandhi National Open University
English Hons.
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Tagore Senior Secondary School
Literature
-
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

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  • 12 months
  • Lifetime
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Identity
Username
skappal7
Type
Individual
Member Since
May 2015
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Sunil Kappal | Elance

Sunil Kappal