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Susan K. | Elance
 
176985602337900
Last Sign-in: Jan 3, 2013

Susan K.

Trainer
   United States
  |   Cheyenne , WY
  |  2:13 am Local Time

Overview

I help small businesses turn company initiatives into training strategies. I design and deliver customized training programs, workshops, training material updates, assistance with creating individual development plans, facilitation, and related miscellaneous work.

I have experience with assessing training needs, performance improvement, learning interventions, and helping organizations capitalize on their resources to maximize their return on training investments.

In addition to designing curriculum I have written product reviews and...

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May 10, 2011|Customer Service|$164|Completed
|
4.0

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Service Description

I hold over 10 years experience in sales management and training within the wireless industry.

Presentations, Facilitation, and Workshops Conducted: Stress in the Workplace, Motivating the Unmotivated Staff, Networking for Corporate Competencies (to Associations and Small Business Owners.) Goal Setting and Strategic Planning, Benchmarking and Performance Measures.

Course Design Topics: Customer service, sales, and technical training examples include: Connecting With Your Customers, Let Them Hear Your Smile, Demonstrating Smart Phones, Introduction to Mobile Operating Systems and Applications, Andoid OS, iOS, Managing the Care Process, Problem Solving Skills, First Contact Resolution

Delivery methods: Webcasts, podcasts, workbooks, computer based, on demand learning and job aids via Smartphones.

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Education

University of South Florida
Bachelor of Arts, Sociology
1988 - 1991
Overview  |  Job History  |  Resume/C.V.

Keywords

sales
service
cellular
trainer
facilitator
articles
writer
fun
scripting
smartphone.
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Identity
Username
skeehley
Type
Individual
Member Since
January 2011
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Susan K. | Elance

Susan K.