I help small businesses turn company initiatives into training strategies. I design and deliver customized training programs, workshops, training material updates, assistance with creating individual development plans, facilitation, and related miscellaneous work.
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I have experience with assessing training needs, performance improvement, learning interventions, and helping organizations capitalize on their resources to maximize their return on training investments.
In addition to designing curriculum I have written product reviews and...
May 10, 2011|Customer Service|$164|Completed
I hold over 10 years experience in sales management and training within the wireless industry.
Presentations, Facilitation, and Workshops Conducted: Stress in the Workplace, Motivating the Unmotivated Staff, Networking for Corporate Competencies (to Associations and Small Business Owners.) Goal Setting and Strategic Planning, Benchmarking and Performance Measures.
Course Design Topics: Customer service, sales, and technical training examples include: Connecting With Your Customers, Let Them Hear Your Smile, Demonstrating Smart Phones, Introduction to Mobile Operating Systems and Applications, Andoid OS, iOS, Managing the Care Process, Problem Solving Skills, First Contact Resolution
Delivery methods: Webcasts, podcasts, workbooks, computer based, on demand learning and job aids via Smartphones.
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