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Susan Kihara | Elance
 
176985602337900
Last Sign-in: Jun 21, 2013

Susan Kihara

I'm all about delivering!
   Kenya
  |   Naivasha, Rift Valley

Overview

Minimum Hourly Rate $5

I have worked in the call center industry as well as banking. I have a flare for excellence and ensuring that quality is key in all work that is assigned to me.Skilled in analysing data performance, operational, financial and telephony.

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Skills (7)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg
Passed

Service Description

Quality management and customer service. My work entails listening to recordings and ensure that the clients metrics are met within set expectation and in that ensure that there's excellent customer service and satisfaction in methodologies of delivery.
My work involves and requires keeness, accuracy as well as a lot of interaction with the customers in calibration sessions. It also involves a lot of feedback to the clients in terms of challenges, areas of growth and areas of improvement as well.

I have previously worked in a bank as a customer service executive as well as telling duties which would include paying cash, posting cheques as well as doing reconciliation of various ledgers assigned to me.

I am currently employed in the call center industry as a quality assurance supervisor. I liase with the training department and assist in facilitating training through the training needs analysis that we come up on a weekly basis and the feedback and reporting trends that we pick up on from the various recordings in the system.

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Education

Inorero University
Diploma in Law
-
Overview  |  Job History  |  Resume/C.V.

Keywords

quality assurance Customer service and experience data entry transcription microsoft packages
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Identity
Username
SKihara
Type
Individual
Member Since
August 2012
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Susan Kihara | Elance

Susan Kihara