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Syam Kumar Pendurti | Elance
 
176985602337900
Last Sign-in: Apr 9, 2015

Syam Kumar Pendurti

MCSE, ITIL-F Certified Windows / Systems Admin
   India
  |   Bengaluru, Karnataka
  |  7:39 pm Local Time

Overview

Minimum Hourly Rate $8

With over 4 years of ITES Industry experience on PC Hardware/Network Support Services over voice.
Equipped with certifications like Certified practitioner for ITIL-Foundations in ITSM, MCITP(2008R2) and MCSE(2012) to show the skill and passion towards in Technical Support Services.

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Portfolio

http://www.beyond.com/skpendurti

Skills (6)

Tested
Active Directory.
Hardware Troubleshooting
MCITP
Technical Services
Customer Centricity

Service Description

Work expertise under Technical Support-Resolution Expert, Level-2 Remote Support Specialist, Operations Analyst roles in Global Service Delivery Centre of MNCs paves the advantage to deal with critical deadlines and ensuring the enduring Customer Satisfaction.
Understanding and delivering Infrastructure Support Services for End User and Business Computing has been the core of expertise services.

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Employment

Getronics Solutions India Pvt. Ltd.
System Analyst
2015 - 2015
Role: Systems Analyst Domicile: Enterprise Infrastructure Services RIM Operations - Wintel L3 Team > Day to day task handling on Incident, Problem and Change Management activities. > Server...
UNISYS GLOBAL SERVICES INDIA
Operations Analyst 2A
2011 - 2014
Role: Operations Analyst 2A Jan 2014 to May 2014 Company: UNISYS GLOBAL SERVICES INDIA, BANGALORE, IND Domicile: Global Service Delivery Centre - Operations Analysis Responsibilities: > Contact...
DELL INTERNATIONAL SERVICES, HYDERABAD, IND
Client Technical Support - Resolution Expert
2010 - 2011
Domicile: CRM - Resolution Expert - Client Technical Support - Voice Responsibilities: > Providing Voice based computer Hardware support for US customers on the portables and Desktops. > This was...

Education

P.B.Siddhartha Autonomous College of Arts&Sciences
Bachelor of Sciences
1998 - 2001
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

System Administration
Windows Administration
Technical Support
remote Support
End User Computing
Server Administration
User Account Management
DFS
WSUS
Voice Support
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  • 12 months
  • Lifetime
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Identity
Username
skpendurti
Type
Individual
Member Since
October 2013
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Syam Kumar Pendurti | Elance

Syam Kumar Pendurti