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Stephanie H. | Elance
 
176985602337900
Last Sign-in: May 8, 2012

Stephanie H.

Top Notch Customer Service
   United States
  |   LaVale, MD
  |  1:46 pm Local Time

Overview

Minimum Hourly Rate $11

I have recently decided to return to school and am excited to find a way to exercise my excellent customer service skills in a way that will provide flexibility for my schooling. I have excellent computer skills and am well versed in internet searches, email programs, data entry, and proofreading, as well as experience in inbound/outbound call-handling and general office duties. I type approximately 65 wpm. I have 15 years of customer service experience as well as 3 years experience as a secretary in the Federal Government. I am dependable...

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Skills (4)

Tested
Customer Service Test
My Score
avg
Telephone Etiquette Certification
My Score
avg

Service Description

Data Entry
Email Preparation and Delivery
Customer Service
General Transcription
Internet Research
Virtual Assistant
Inbound Call Taking


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Employment

Sheetz
Beverage Hostess
2010 - 2011
Preparation of food and drink orders Sanitization of work area and surfaces; set-up for next shift Follow all State of Maryland Food Preparation rules and regulations.
Affiliated Computer Services, Inc.
Customer Services Specialist
2010 - 2010
Received incoming phone inquiries/concerns from Sprint Business Premier customers Initiated new service, processed upgrades and requests for discontinuation of service. Resolved customer issues...
Catch22 Seafood and Rawbar/Bomb Island Grille
Server
2006 - 2009
Greeted restaurant patrons and took food/beverage orders Instituted a more efficient closing procedure for servers Trained new servers Followed all Department of Health regulations for food handling
Eckerd/Rite Aid
Certified Pharmacy Technician
2005 - 2008
Received and processed incoming prescriptions from customers Interacted daily with customers, co-workers and medical providers Upheld the highest standards of professionalism in customer service...
Capital Wine and Beverage
Customer Service Representative
2004 - 2005
Provided all levels of customer service through inbound calls from clients Tasked with additional duties of multiple logistics and advertising functions Prepared weekly reports and feedback for...
Home Depot
Head Cashier/Service Desk Representative
2000 - 2004
Customer Service cashier; promoted to Head Cashier Effectively trained eighteen "new-hire" associates through implementation of an efficient training schedule. Processed special orders, from...
Food and Drug Administration
Head Secretary
1995 - 1998
Head Secretary to Division Director Supervised two subordinates Responsible for retrieval and preparation of MS Office documents and presentations, in addition to all daily secretarial duties...

Education

Allegany College of Maryland
Working towards my Bachelors Degree in Social Work
2012 - Present
Montgomery College
N/A
1994 - 1995
Overview  |  Job History  |  Resume/C.V.

Keywords

data entry
customer service
internet research
virtual assistant
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Identity
Username
smhungerford
Type
Individual
Member Since
May 2012
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Stephanie H. | Elance

Stephanie H.