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Rob S. | Elance
 
176985602337900
Last Sign-in: Jun 12, 2014

Rob S.

   United States
  |   Victorville, CA

Overview

I would like to formality introduce myself my name is Robert Smith I have over 10 yrs experience in IT Support. I have worked in the past years at companies such as Activision, Charter Commutations, Best Buy, and Timer Warner Cable. My current position is IT Helpdesk at a healthcare facility. I

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Skills (10)

Tested
Customer Service
Multi-line Phone
Computer Hardware
Computer Repair
Computer Security
Network Administration
Technical Support
Customer Support

Employment

Inland Behavior & Health Services
MIS Helpdesk Engineer
2010 - Present
Implement & Ensure Security Policies. Resolve issues and trouble calls. Answering multiple phone lines Resolve internal technical issues via phone/email.
Volt/Activision
Customer Support Agent
2010 - 2010
Resolve issues and trouble calls. Answering multiple phone lines Resolve technical issues via phone/email.
Warner Cable
Support Agent
2006 - 2009
Resolve customer issues and complaints Answering multiple phone lines Troubleshooting / Repair Cable TV /High Speed Internet Billing And Accts. Payments ICOMMS System Digital Cable Converters...
Charter Communications
Broadband CRS Il
2005 - 2006
Customer service Resolve customer issues and complaints Answering multiple phone lines Troubleshooting / Repair Cable TV /High Speed Internet Billing And Accts. Payments ICOMMS System Digital...
CIG Inc
Lead Support Technician
2002 - 2005
Supervise Teams Computer upgrades and repairs; Resolve customer issues and complaints Answering multiple phone lines Troubleshooting / Repair Employee Support
Best Buy Co. Store
PC Service Technician
1999 - 2003
Computer upgrades and repairs Customer service Resolve customer issues and complaints Answering multiple phone lines Troubleshooting / Repair Diagnostics Product / Service Sales Cashier Training...

Education

Jefferson, H.S
High Scool Dipolma
-
Monterey Park Techncial College
Certificate Of Computer Network Technologies
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
smitty75
Type
Individual
Member Since
June 2014
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Rob S. | Elance

Rob S.