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Irene C. | Elance
 
176985602337900
Last Sign-in: Jul 4, 2014

Irene C.

customer service ready
   United States
  |   Murrells Inlet, SC

Verified Freelancer

Irene C.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $9

I am a retired woman who finds that, on occasion, retirement can get boring. So, I find I need diversions. My career spans many avenues-- from public speaking to working customer service out of my home.

I enjoy the challenge of learning something new. I like variety and am committed to "a job well done". I honor my commitments and execute them in a timely manner.

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Jun 30, 2013|Virtual Assistant|Private|Completed
|
5.0
Jun 17, 2010|Virtual Assistant|Private|Working
|
5.0

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Portfolio

I am the editor of a local newsletter.
I was requested by Yahoo to submit an article on my personal observations about the...
I was paid to write an article on Yahoo about what it was like during the Kennedy years...

Skills (11)

Tested
Customer Service
Customer Service Test
My Score
avg
Email
Email Etiquette Certification
My Score
avg
English
U.S. English Proofreading Skills Test (AP Style)
My Score
avg
Admin Assistant
Computer Skills
Email Handling
General Office Skills
Helpdesk
Phone Support
Internet Research

Service Description

As a prior business owner (bakery/baker), I know the value of organization. Planning and prioritizing are tantemount to being able to deliver a product on time and of high quality.

I have worked from home handling customer service phone calls for a major retailer on accounts of $1M plus per year. This required great listening skills, speed, and correct follow up to ensure customer satisfaction.

I have coordinated installations for home remodels. This involved taking the order, making sure supplies ordered were correct, follow up on product delivery and coordination between installers and customers. Documenting each step of the transaction was done to facilitate review, if needed.

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Employment

Alpine Access
Customer Service Representative
2008 - 2009
In this position, I answered phone calls for a major retailer. I took orders, researched products, checked on delivery issues and passed on any relevant info to appropriate departments. All calls...
USO of North Carolina, Inc
Administrative Assistant
2008 - 2008
I worked within the USO Center at the Raleigh/Durham Airport. I created and monitored, via Excel, the visitor count for all service men and women and their guests on a daily basis. I also kept an...
The Home Depot
Expeditor
2006 - 2007
As an Expeditor, it was my responsibilty to co-ordinate all aspects of installations of flooring for the customers. I created the quotes for the job, sold the job to the customer, ordered any...

Education

The Ohio State University
Bachelors
-

Keywords

phones
email
spreadsheets
customer service
order taking
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
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0
20
Total
Milestones
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Reviews
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Clients
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Earnings
Private
Private
Total
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Identity
Username
smoothjazzlover2
Type
Individual
Member Since
February 2010
Elance URL
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Irene C. | Elance

Irene C.