Working as Complaint Management Officer CMPAK ( ZONG)
Coordinate with different departments to have a timely resolution of customers concerns, along with extra ordinary communication and writing skills
? Maintain a database to monitor, update and follow up customer inquiries and complaints from Call Centers, Service Centers and franchises from all over the Pakistan
? Re-engineer the process with subject to efficient complaint handling
? Complaints Feedback Audit to have accurate & real resolution
? Actively improve the customer...