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Vivian S. | Elance
 
176985602337900
Last Sign-in: Dec 17, 2015

Vivian S.

Customer Service Agent - Expertise Email Handling
   Philippines
  |   Olongapo, Central Luzon
  |  3:11 am Local Time

Overview

Minimum Hourly Rate $4

I gained experienced working as a Customer Service Agent in Federal Express for almost 5 years, which I handled clients from US and EUR Region. Among the responsibilities that I perform is to provide accurate and timely information to customers inquiries, complaints, needs and requirements. Receives, analyzes, and investigates customer service issues are also part of the training that I have attained during my employment that leads me to acquire and become an effective communicator.

I also execute office related works such as typing (70...

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Skills (10)

Tested
Email
General Office Skills
Customer Service
Typing
Administrative Support
Clerical Skills
Complaint Management
Data Entry
Email Etiquette
Email Handling

Service Description

As an experienced office personnel, I am capable in performing Email Handling / Etiquette, Typing or Data Entry and Internet Research. Truly these are among the quality services that I may offer to work with my future clients.

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Employment

The Insular Life Assurance Company
Life Insurance Agent
2010 - Present
-Sets appointment to the prospective client -Approach / meet the prospect and do solicitation of application for life insurance coverage -Presents and advises specific life insurance...
Veneth Enterprises, Inc. - Saladmaster
Sales Consultant
2008 - 2010
-Sets appointment and booked healthy dinners to qualified prospects of high end quality cookwares -Conducts powerful presentation using Saladmaster Training Tools -Performs cooking demonstration...
Federal Express Corporation
Customer Service Agent
1997 - 2002
-Provides accurate and timely information to customers inquiries, handle complaints and ensures proficiency in service features and equipment -Receives, analyzes, and investigates customer service...
Federal Express Corporation
Administrative Clerk
1997 - 1997
- Performs clerical functions which requires a knowledge of General Business and office procedures including maintaining follow-up files, assembling materials for reports and composing letters. -...
Thomson Audio Philippines
Secretary to the General Manager
1996 - 1997
- Assists in gathering, researching, and compiling data for reports - Takes and transcribes dictation. - Types forms, reports, correspondence, etc using Word Processor; proofreads material for...

Education

Network Computer & Business Institute, OC
Computer Programming 1
1993 - 1993
Columban College, Olongapo City
Bachelor of Arts (B.A.) English Major
1990 - 1993
Columban College, Olongapo City
Collegiate Secretarial Course
1988 - 1990
Overview  |  Job History  |  Resume/C.V.

Keywords

Expertise in email handling/ communication
Fast and accurate typist / data entry
precise and thorough in doing research work.
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sorianovivian
Type
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Member Since
February 2015
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Vivian S. | Elance

Vivian S.