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Adja  Soukeye Ndoye | Elance
 
176985602337900
Last Sign-in: Apr 16, 2015

Adja Soukeye Ndoye

Customer Support/Virtual Assistance
   United States
  |   Pasadena, CA
  |  2:11 am Local Time

Verified Freelancer

Adja Soukeye Ndoye's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $14

I have over 14 years experience in Quality Customer Support/ troubleshooting, administrative assistant, client relation. My passion is customer service and I enjoy speaking with individuals from all walks of life. I am available throughout the week including weekends and most holidays. I am looking for small projects or a long term position with a company I can grow with.




Read More »
Sep 13, 2014|Customer Service|Private|Completed
|
5.0
Sep 9, 2014|Other - Administrative Support|Private|Completed
Sep 6, 2014|Customer Service|Private|Completed
|
5.0
May 19, 2014|Virtual Assistant|Private|Completed
|
5.0

View All »

Portfolio

skills and accomplishments

Skills (10)

Tested
Social Media
Personnel Management
Solid computer skills
Customer Service
Customer Service Test
My Score
avg
Passed
Phone Support
French
French Spelling Skills Test
My Score
avg
Passed
Microsoft Outlook
Woloff
Call Center Skills
Computer Skills

Service Description

I guarantee quality customer support and administrative assistance with the following skills & qualifications

-Experienced in handling confidential information [company/customers]
-Inbound/Outbound calling
-Email handling
-Voicemail handling
-Tier 2- Escalations/Complaints Lead
-Managed a team of 20+ agents
-Knowledge in Salesforce, Apex, infusionsoft, Timetrade, WordPress, Desk, and other CRM and web tools
-Web Research
-Knowledge in Microsoft Applications
-Troubleshooting/helpdesk
-14+ Years of call center experience
-Agent coaching and development
-Strategic Marketing
-Experience in Call Center Auditing


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Employment

Consumer Resolutions
Contractor for Virtual Customer Support
2013 - 2014
-inbound/outbound calling [includes follow up calls to clients] -Email handling -Respond to online inquiries via WordPress [integrated into Salesforce] -Maintain social media sites -Appointment...
Mobile Messenger
Escalated Response Coordinator
2010 - 2013
-Handle inbound/outbound calls -Resolve tier 2 escalated complaints -Refund processing and expedited payments -Assisted in quality auditing for CRM information, inbound calls and emails -Trained...
Dante Layton, Inc.
Client Support Manager
2007 - 2010
-Updated and maintained confidential files -Organized and structured client database -Inbound/outbound calls -Email handling -Appointment setting and call routing -Business-to-business...
Aromatherapies
District Sales Manager and Public Relations
1999 - 2007
-Created, maintained and distributed sales reports -Responsible for office organization and policy adherence -Reviewed and submitted time sheets -Improve/implement [new] processes and procedures...

Education

University Paul Sabatier (Toulouse III)
Bachelor of Arts (B.A.) Communication
1997 - 1999
University Reims Champagne-Ardenne
Associate of Arts (A.A.) English
1995 - 1997

Keywords

Admin
Call Center
Customer Service
Phone handling
email handling
reporting
bilingual French/English
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Private
Private
Total
Per Client
Identity
Username
soukeye
Type
Individual
Member Since
January 2014
Elance URL
Verifications
0
Adja  Soukeye Ndoye | Elance

Adja Soukeye Ndoye