Brief about me - I have over 6 years of work experience. I have worked with International BPO's like EDS, Sutherland GS, Stream GS, CDC GS, TCS and
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I am enthusiastic, hardworking and have excellent communications skills. These qualities have enabled me to build and maintain excellent relationships with clients and my fellow workers in my previous roles. I would enjoy the chance to put these skills to work within your organization to ensure that it enjoy continued success in the future.
Worked for HPNA-6J (Desktops). Also worked for BT-HP (De
Dealing with Clients from UK & US. Nature of business varies
Business to Customerís (End Users).
Various KPI reports involved. Operating on NICE, WFM (Wor
ASTRO, AVAYA CMS, SHIP. Attending Conference calls on
& Business Managers for regularly improvising the overall pro
Daily reports includes different parameters & matrices - Daily
Stack Ranking, Survey Analysis, Maintaining Service Levels,
Maintained consistent Scores for the Team across the tenure
good resolution numbers along with CSATís for the team. Exp
Resolves & ECEís (Exceptional Customer Experience).
Worked as Service Desk Team
Handled a team of 6.
Planning and delivering periodic
trainings for team.
Worked on Citrix Management
Gave L2 support to UK Clients.
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