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Sayeed Patel | Elance
 
176985602337900
Last Sign-in: Apr 26, 2015

Sayeed Patel

Expert IT Change/Release Management Professional
   United States
  |  1:20 am Local Time

Overview

Minimum Hourly Rate $77

With over 2000 successful project deliveries, I am an Information Technology professional with over 15 years of Industry experience and superior knowledge of IT Service Management. I have successfully developed and implemented of the IT Service Management processes and procedures. I have proven experience working in mission critical service environments and have strong conceptual knowledge of technical aspects of all layers within an IT environment. In addition, I have impeccable communication and interpersonal skills. Extensive background...

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Skills (6)

Tested
ITIL(V3) Foundation
Project Management
Release Management
Change Management
Business Management
People Management
My Score
avg
Passed
Operations Management
Operations Management
My Score
avg
Passed

Service Description

Here is the breakdown of services provided :

Release Management (Agile or Waterfall):
Establish Release roadmap and coordinate both planned and off-cycle releases from early inception / planning phases to post deployment / warranty period.
Ensure that all changes comply with the Change Management policy and that all exceptions are documented with Change Board.
Engage and align IT efforts with the dynamic Business needs of relate business areas and being accountable to senior management for the delivery and maintenance of such services.
Provide leadership on the development of the business case, service strategy and architecture, new service development and lifecycle management schedule.
Ensure the creation of proper Service Design and Service Transition packages for every new service that was to be transitioned into Operations in our business area.
Work with the Stakeholders and the Team/Project Leads to ensure that Risks are properly identified, mitigate appropriately based upon the agreed risk response strategy and that any residual risks are further monitored on frequent basis.
Work with the Service and Process Owners to define the Key Performance Indicators to evaluate the effectiveness and efficiency of the services.
Draft, evaluating and finalizing SLAs (both Customer and Service base) between the Technology dept. and the business Customers and maintaining and updating such SLAs on as needed basis.
Present phase-end tollgates to executive steering...

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Overview  |  Job History  |  Resume/C.V.

Keywords

Release Manager
Change Manager
Project Management
AGILE
Waterfall
ITIL
My Snapshot
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Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
spatel6549
Type
Individual
Member Since
March 2013
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Sayeed Patel | Elance

Sayeed Patel