With over 2000 successful project deliveries, I am an Information Technology professional with over 15 years of Industry experience and superior knowledge of IT Service Management. I have successfully developed and implemented of the IT Service Management processes and procedures. I have proven experience working in mission critical service environments and have strong conceptual knowledge of technical aspects of all layers within an IT environment. In addition, I have impeccable communication and interpersonal skills. Extensive background...
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Here is the breakdown of services provided :
Release Management (Agile or Waterfall):
• Establish Release roadmap and coordinate both planned and off-cycle releases from early inception / planning phases to post deployment / warranty period.
• Ensure that all changes comply with the Change Management policy and that all exceptions are documented with Change Board.
• Engage and align IT efforts with the dynamic Business needs of relate business areas and being accountable to senior management for the delivery and maintenance of such services.
• Provide leadership on the development of the business case, service strategy and architecture, new service development and lifecycle management schedule.
• Ensure the creation of proper Service Design and Service Transition packages for every new service that was to be transitioned into Operations in our business area.
• Work with the Stakeholders and the Team/Project Leads to ensure that Risks are properly identified, mitigate appropriately based upon the agreed risk response strategy and that any residual risks are further monitored on frequent basis.
• Work with the Service and Process Owners to define the Key Performance Indicators to evaluate the effectiveness and efficiency of the services.
• Draft, evaluating and finalizing SLAs (both Customer and Service base) between the Technology dept. and the business Customers and maintaining and updating such SLAs on as needed basis.
• Present phase-end tollgates to executive steering...
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