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Marian L. | Elance
 
176985602337900
Last Sign-in: Apr 15, 2013

Marian L.

"Proactive team member and Problem Solver"
   United States
  |   Atlanta, GA
  |  5:32 am Local Time

Verified Freelancer

Marian L.'s identity has been verified.  Learn More

Overview

Minimum Hourly Rate $11

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
Highly organized with effective time management skills and the ability to prioritize multiple workloads
Strong interpersonal skills with ability to work as part of a team, or independently to achieve a goal

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Skills (10)

Tested
Telephone Handling
Telephone Etiquette Certification
My Score
avg
General Office Skills
Office Skills Test
My Score
avg
Customer Service
Customer Service Test
My Score
avg
Passed
Email
Email Etiquette Certification
My Score
avg
Passed
Helpdesk
Help Desk Certification
My Score
avg
Passed
Accounting
Accounts Receivable
Knowledge of Microsoft Office
Call Center Skills
Marketing

Service Description

Routinely managed a high-volume workload within a deadline driven environment. Consistently met performance benchmarks in all areas of accuracy, volume and speed.
Utilized critical thinking skills by providing quality service to customers.
Interacted with vendors to negotiate and replenish goods acquired for the business.
Improved customer service by 45% based on client feedback through the development of new policies and procedures.
Interacted with customers to handle complaints, questions and inquiries with the highest degree of courtesy and professionalism


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Employment

Department of Treasury
Tax Consultant
2001 - 2012
Provided technical tax guidance to assist specific taxpayer segments for free tax preparation programs and services. Actively promoted Community Outreach programs with marketing and consultative...
Department of Defense Finance and Accounting
Accountant
1999 - 2001
Reviewed and classified all obligation documents for validity, expenditure limitations, and corrected accounting data within an automated electronic accounting system. Frequently reviewed purchase...
Creighton University
Administrative Support Secretary
1997 - 1999
Interpreted, analyzed and extracted numerical figures from the University financial system and compiled them into simplified spreadsheets for organizational interpretation and review. Periodically...

Education

Robert Morris College
Associate Applied Science-Business Administration
-
University Nebraska at Omaha
Bachelor of General Studies
-

Keywords

Performance-oriented; Innovative
creative and adaptable to all situations;
My Snapshot
2
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
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Clients
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Private
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Identity
Username
Specialist7
Type
Individual
Member Since
July 2012
Elance URL
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0
Marian L. | Elance

Marian L.