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Sreevas Varadharajan | Elance
 
176985602337900
Last Sign-in: Aug 20, 2014

Sreevas Varadharajan

Technical Support for all electronic devices
   India
  |   Chennai, Tamil Nadu
  |  12:16 am Local Time

Overview

Seasoned professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure utilizing the agile project management method.
Exceptional customer service skills with over 8 years of experience in the IT Help Desk & Windows based Network environment.
Experienced with Asterisk, ACD systems, VoIP, Telephony, CRM, IVR and Workforce management.
Knowledge of formal project management methodologies (People, Process,...

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Skills (10)

Tested

Service Description

Technical Support for Computer related issues - Virus removal, Performance improvement, hardware issues, printers, routers, tablets & mobile phones

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Employment

Slash Support SEZ Private LTD
Team Leader
2013 - Present
Lead and manage the activities of the Service Desk and Request Fulfilment Team and the delivery of appropriate levels of customer service and support. To take responsibility to produce, implement,...
Amarprakash Developers Pvt LTD
Deputy Manager
2012 - 2013
Designed and built the Linux based Asterisk VOIP PBX which provides plug and play telephone service to all remote range sites and mobile units. Explained subscribers about operation of the cable...
Sutherland Global Services
Team Manager
2010 - 2011
Conducting Technical and Operations round of interview. Processing the selected candidates for Product and Process training. Day-to-Day discussion about the hiring updates with the Transition...
Sutherland Global Services
Subject Matter Expert
2007 - 2010
Supporting a Team of 18 Engineers Responsible for daily resolution rate. Handling Escalation Calls (L2/L3) calls related to network troubleshooting and shared printers related issues.....
Sutherland Global Services
Senior Technical Support Engineer
2006 - 2007
Provide 2nd Level Technical Support (Research Team) over phone (Outbound) for North American customers who use Microsoft Windows XP and Windows Vista Operating System and SOHO routers and other...
Slash Support India PVT LTD
Support Engineer
2005 - 2006
Provide technical support over phone (Inbound) for North American customers who use Linksys networking devices. Good experience in handling 300 plus networking devices like wired, wireless...
Overview  |  Job History  |  Resume/C.V.

Keywords

Computer related issues - Virus removal
Performance improvement
hardware issues
printers
routers
tablets & mobile phones
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sreevas
Type
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Member Since
December 2010
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Sreevas Varadharajan | Elance

Sreevas Varadharajan