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Shawn Castleberry | Elance
 
176985602337900
Last Sign-in: Feb 3, 2013

Shawn Castleberry

Technical Specialist
   United States
  |   Lithonia, GA
  |  1:52 pm Local Time

Overview

Minimum Hourly Rate $27

Over 10 years of IT experience:Technical analyst, PC Technician, Helpdesk Analyst Networking Technician, Software Testing, Data Entry,Configuration Management, System Integration and Testing, Power Point Presentation, IT Oprerations Support.

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Skills (10)

Tested
HTML5
iPhone App Development
MySQL Administration
Adobe Photoshop
Photography
Technical Writing
Report Writing
Content Writing
Online Writing
Business Writing

Service Description

Shawn Castleberry
6339 Phillips creek drive
lithonia, Ga 30034
--
Mobile: --

OBJECTIVE
To find a position that will allow me to utilize my education and skills in desktop and network support and utilize exceptional attitude toward supporting the success of the company with employee and interpersonal skills.

EDUCATION

DeKalb Technical College Clarkston, GA March 2004 October 2009
Computer Information Systems
Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Provided in depth interaction with numerous web sites and desktop applications. Net+, A+, Operating systems: Linux, UNIX, DOS, Microsoft Windows 9X, Windows XP, Windows 2000

DeVry University Decatur, GA March 2002-October 2003
Computer Science
Specialized in Computer Programming and Computer Networking areas. Contributed to team projects, to create simulated real-world applications and business plans.


ACTIVITIES & AWARDS

Volunteer, DeKalb County School System, 1998- Present
Member, National Society of Black Engineers, 2002-Present
Microsoft Certified Technical Specialist, MCTS, 2010



Skills

Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash
GIMP
MS Office Suite

Visual Basic

Linux/UNIX
Windows 7/Vista/XP/2000/98/95

Certifications

Microsoft Certified Technical Specialist


Training

CCNA Training Track, Net+ Training, A+ Training, and Security+ Training.

PCS
HP/Compaq
Dell
Lenovo
IBM
Gateway

Printers
Xerox...

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Employment

North American Electric Reliability Coorperation
Helpdesk Analyst
2012 - Present
Cbeyond
Technical Analyst
2011 - 2012
Identifies customer needs, manage Average Talk Time, Wrap Up time, and other measurable objectives. Trained to resolve routine Trouble Tickets, including but not limited to, e-mail, voicemail, auto...
AT&T
Premise Technician
2010 - 2011
As a Premise Technician, duties are to install, troubleshoot, and repair cabling, network, and customer issues on a daily basis. Required to work alone and be able to manage time, resources, and...
Fulton County Government
PC Specialist
2005 - 2010
Supervises the PC Repair division; ensuring that the technicians are given daily assignments Maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals....

Keywords

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Identity
Username
sscastleberry
Type
Individual
Member Since
February 2013
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Shawn Castleberry | Elance

Shawn Castleberry