Over 10 years of IT experience:Technical analyst, PC Technician, Helpdesk Analyst Networking Technician, Software Testing, Data Entry,Configuration Management, System Integration and Testing, Power Point Presentation, IT Oprerations Support.
Read More »
6339 Phillips creek drive
lithonia, Ga 30034
To find a position that will allow me to utilize my education and skills in desktop and network support and utilize exceptional attitude toward supporting the success of the company with employee and interpersonal skills.
DeKalb Technical College Clarkston, GA March 2004 – October 2009
Computer Information Systems
Studies focused in application development, IT project management, multimedia design, technical planning, and business case analyses. Provided in depth interaction with numerous web sites and desktop applications. Net+, A+, Operating systems: Linux, UNIX, DOS, Microsoft Windows 9X, Windows XP, Windows 2000
DeVry University Decatur, GA March 2002-October 2003
Specialized in Computer Programming and Computer Networking areas. Contributed to team projects, to create simulated real-world applications and business plans.
ACTIVITIES & AWARDS
Volunteer, DeKalb County School System, 1998- Present
Member, National Society of Black Engineers, 2002-Present
Microsoft Certified Technical Specialist, MCTS, 2010
MS Office Suite
Microsoft Certified Technical Specialist
CCNA Training Track, Net+ Training, A+ Training, and Security+ Training.
Read More »
2011 - 2012
Identifies customer needs, manage Average Talk Time, Wrap Up time, and other measurable objectives. Trained to resolve routine Trouble Tickets, including but not limited to, e-mail, voicemail, auto...
2010 - 2011
As a Premise Technician, duties are to install, troubleshoot, and repair cabling, network, and customer issues on a daily basis. Required to work alone and be able to manage time, resources, and...