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Scott S. | Elance
 
176985602337900
Last Sign-in: Nov 9, 2014

Scott S.

   United States
  |   Atlanta, GA

Overview

Minimum Hourly Rate $66

Voice, Data, IP Telecommunications, and Contact Center professional with over 18 years experience in telecommunications, configuration, support and customer/project management. Strong telephony background with thorough understanding of ACD, VoIP and TDM technologies, CTI, IVR, and SIP. Demonstrated and proven ability in helping my customers find solutions, reduce costs, optimize business and improve quality.

Specialties: Cisco VoIP; Cisco Contact Center Express ( UCCX ); Cisco Unified ICM and UCCX Scripting - Cisco Unified ICM / UCCE (...

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Skills (4)

Tested

Employment

Verint Systems, Inc.
Unified Communications Engineer
2011 - Present
AirTran Airways, Inc.
Sr. IP Telecommunications Engineer
2006 - 2011
BellSouth Telecommunications
Manager - IP Voice/ACD
2003 - 2006
BellSouth Business Systems
Manager - IP Voice/ACD
2000 - 2003
Overview  |  Job History  |  Resume/C.V.

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Scott S. | Elance

Scott S.