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Zain Q. | Elance
 
176985602337900
Last Sign-in: Jun 16, 2012

Zain Q.

Business Analyst
   India
  |   Bangalore, Karnatka
  |  11:22 am Local Time

Overview

Minimum Hourly Rate $5



I am a MBA graduate in Finance with 8.5 years of experiance in outsourcing industry and teaching.Currently working as Sales and Marketing Analyst.


I am Patient, determined and persistence to trouble shoot client issues and and strongly focused on customer satisfaction and work in an efficient and cost effective manner.

Experience in handling US, UK, IE, AUS, NZ and Asia pacific clients.

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Portfolio

Skills (7)

Tested
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Microsoft Word
Call Center Skills
Accounts Payable Management
Email

Service Description

Core Competencies :

Process Delivery Management

Undertaking responsibilities of removing avoidable procedures in processes; ensuring uniformity in the process understanding at the clientís and the organizationís ends.

Methodological representation of problems and systematic trouble shooting mechanism.

Maintain complete transparency in process management. Involve top management and client in the process development and improvisation phase.

Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

Deputed on site in to Philippines for 6 months to manage process migrations and onsite activities for Accounts Payable and Travel & Expense.

Conducting accounts payable operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.

Ensure profitability of operations and supervise all aspects of business process management including Standard operating system development, Performance metrics tracking, and comprehensive reporting.

Training and supervising the performance of team members for resolving grievances and queries of clients on a day-to-day basis, ensuring minimum Turnaround time.
Instrumental in successfully managing critical supplier accounts to reduce instances of shipment hold and ensuring customer delight.
Responsible for ensuring Operations metrics is prepared as per the...

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Employment

HP Global e-Business Operations, Bangalore
Financial Assistant
2005 - 2011
HR Plus, Bangalore
Process Executive
2002 - 2004

Education

Vinayak University
Master of Business Administration
2009 - 2010
Karnataka University Dharward
Bachlor of Business Administration
1999 - 2001

Keywords

MS Word 2007
MS Excel 2007
MS Powerpoint2007
My Snapshot
1
Elance Level
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  • 12 months
  • Lifetime
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Identity
Username
sseldom2011
Type
Individual
Member Since
November 2011
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Zain Q. | Elance

Zain Q.