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I am a MBA graduate in Finance with 8.5 years of experiance in outsourcing industry and teaching.Currently working as Sales and Marketing Analyst.
I am Patient, determined and persistence to trouble shoot client issues and and strongly focused on customer satisfaction and work in an efficient and cost effective manner.
Experience in handling US, UK, IE, AUS, NZ and Asia pacific clients.
Core Competencies :
Process Delivery Management
Undertaking responsibilities of removing avoidable procedures in processes; ensuring uniformity in the process understanding at the clientís and the organizationís ends.
Methodological representation of problems and systematic trouble shooting mechanism.
Maintain complete transparency in process management. Involve top management and client in the process development and improvisation phase.
Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
Deputed on site in to Philippines for 6 months to manage process migrations and onsite activities for Accounts Payable and Travel & Expense.
Conducting accounts payable operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issues.
Ensure profitability of operations and supervise all aspects of business process management including Standard operating system development, Performance metrics tracking, and comprehensive reporting.
Training and supervising the performance of team members for resolving grievances and queries of clients on a day-to-day basis, ensuring minimum Turnaround time.
Instrumental in successfully managing critical supplier accounts to reduce instances of shipment hold and ensuring customer delight.
Responsible for ensuring Operations metrics is prepared as per the...
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