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Stacey K. | Elance
 
176985602337900
Last Sign-in: Feb 10, 2012

Stacey K.

Professional, enthusiastic, and reliable!
   United States
  |   Apopka, FL
  |  5:48 pm Local Time

Overview

Professional, enthusiastic, and reliable leader with 15 years of contact center experience. Proven ability to analyze, assess, and recommend solutions that help turn around under-performing programs and create highly profitable programs through collaboration, training, and partner relationships.

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Skills (10)

Tested
Windows XP Test
My Score
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Passed
English Speaking Test
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Passed

Employment

ACCENT
Business Intelligence Manager
2007 - Present
Root Cause Analysis/Problem Solving Collaborate with senior managers and decision makers to identify and solve a variety of problems and to clarify management objects. Analyze information...
ACCENT
Operations Manager
2006 - 2007
Oversee activities directly related to providing services for an inbound contact center. Review financial statements, sales, and activity reports, and other performance data to measure...
Convergys
Operations Manager
2003 - 2005
Partner with senior leadership to recognize implications, reach solutions, and agree on actions that support business goals. Support, coach, and develop a team of supervisors and analysts to...
Convergys
Forecasting & Scheduling Analyst
1999 - 2003
Analyze call trends. Develop staffing plans and models. Produce long and short term forecast. Create weekly schedules and resolve schedule deviations. Act as administrator for IEX TotalView.

Education

Seminole State College
Associate of Science in Legal Studies
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University of Phoenix
Bachelor in Business Management
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Overview  |  Job History  |  Resume/C.V.

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Identity
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stacey_m_kaiser
Type
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Member Since
February 2012
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Stacey K. | Elance

Stacey K.