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Steeven O. | Elance
 
176985602337900
Last Sign-in: Jul 14, 2015

Steeven O.

Virtual Assistant Services
   United States
  |   Lecompton, KS

Overview

Minimum Hourly Rate $11

I have over fifteen years of experience in the Customer Service Industry where I have done everything from working the phones to solving staffing problems. I have performed in a Supervisory role as well as conducted training classes and managed employee schedules. I have utilized computer resources to create and complete weekly and monthly metric reports. Iíve written policy and Iíve lunched new, department wide initiatives. I have led the implementation, documentation and release of new processes. Iím dependable, fair, objective, and have...

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Skills (10)

Tested
Microsoft Office
Customer Service
Creative Writing
Training
Management
Microsoft Excel
Call Center
Call Centers
Retail
Customer Satisfaction

Employment

Amarr Garage Doors
Service Center Supervisor
2012 - Present
Monitored Retail Service Representative (RSR) performance relative to productivity, timeliness of work completion, schedule adherence, appropriate use of phone states, and quality, with the goal of...
Freelance
Amatuer Writer
2000 - Present
Amarr
Service Center Trainer
2006 - 2012
Training new and existing employees Creating training documents Creating training program for new, companywide, computer system Created personal spreadsheet that tracks all callbacks on aged...
NCS Pearson
Project Coordinator
1998 - 2006
When in a Supervisory role, I was responsible for a small group of employees and ensured they were where they were supposed to be and were consistently giving out correct information over the...

Education

Eudora High School
High School Diploma
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
SteevenOrr
Type
Individual
Member Since
July 2015
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Steeven O. | Elance

Steeven O.