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Steffi Raye Madrid | Elance
 
176985602337900
Last Sign-in: Oct 27, 2015

Steffi Raye Madrid

Customer Service Professional
   Philippines
  |   Cebu, Cebu City
  |  11:37 pm Local Time

Overview

Minimum Hourly Rate $3

I am a Subject Matter Expert in call center at the moment. But my task basically is to extract the data and sort it out through Excel spreadsheet . I also analyze the data for the complaints filed by our customers and find out why it's not yet resolved, and because of that I can say I am good with research. I also do the reports for both my manager and supervisor and these reports are used in their meetings. Given all these, I think you can give me chance to showcase my skills.

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Skills (7)

Tested

Service Description

I am currently a Customer Service Representative/Billing Consultant/Subject Matter expert. I am expert in phone handling and can do both inbound and outbound calls. As a SME, I extract/export data and transfer it to Excel spreadsheet and sort the data from there. I also do the reports for the client to keep them updated with what is done and what needs to be done.

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Employment

Teleperformance Philippines
Billing Consultant/Subject Matter Expert
2013 - Present

Education

Liceo de Cagayan University
Bachelor of Science in Nursing
2007 - 2011
Overview  |  Job History  |  Resume/C.V.

Keywords

Data entry
virtual assistant
customer service
data encoding
internet research
general admin
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Identity
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SteffiRaye
Type
Individual
Member Since
May 2012
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Steffi Raye Madrid | Elance

Steffi Raye Madrid