I bring a solid career of 9 years in the call center industry, both in the field and work from home. I love to learn new things, problem solve, and of course keep current customers happy and lifelong customers.
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-> Open book and honest with regards to my work, as well as anything I see that needs improvement or can improve your sales flow and production.
-> Dedicated individual with reputation for consistently going beyond what is required.
-> Demonstrates aptitude for developing new skills with superior verbal and written communication...
-> In and outbound sales- Mgmt of sales pipeline as well.
-> Appointment setting for demo's, interviews, showcase our product(s).
-> B2B/B2C cold calls, getting past gatekeepers and not upsetting them is easy for me.
-> Able to build rapport fast with potential clients, therefore faster sales turnover rate.
-> Zoho and Podio CRM Campaign set ups so client could track sales from a lead to a sale.(Sales tracking and pipe-lining)
-> Customer Service Rep- Order status, Credit card payment,create new account, technical issues, and also take irate customer calls when I was night supervisor.
-> Admin/User proficient with soft phone software such as Five9, Ringio, Ring Central, Mojo, Magic Jack,X-lite, Counter-Path
-> Ability to troubleshoot most technical issues that can occur while working from home
-> I provide my own unlimited calling to USA/CAN.
-> I am very efficient at creating/modifying any spiel for any campaign.
-> I also provide business contact info for USA businesses at low cost to you.(Just ask)
Being very well rounded in a variety of skill sets and a grounded father, I bring a lot to the table including my freelancing fiancee if we ever have
a serious time crunch or a lot of work to do.
I am looking forward to being a part of your company and helping you make it ALL it can be!
I also have to 3-5 friends who are on call for me and work from home to, if ever you have a task and you need ONE man to handle it right and fast give me a shout!
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Insurance Broker - Living Benefits
2014 - 2014
B2B calls/appointment setting, offering alternative and affordable medical,life, and dental vision plans. It was just me and my boss so I had no supervision. I handled all aspects of Zoho CRM...
Telus International Philippines
Customer Service Representative
2009 - 2010
Inbound customer service representative
-Handled billing/promotion calls, new DSL/Phone/Tv installations, billing, credit cards, rebates, technical concerns and other customer & product related...