Find freelancers. Lose those costly delays.

With 1.7 million freelancers, we'll match you with the perfect talent.

or, Register with Elance »

Steven Lalley | Elance
 
176985602337900
Last Sign-in: Jul 27, 2015

Steven Lalley

Sales manager / business manager
   United Kingdom
  |   Manchester, England
  |  3:35 pm Local Time

Overview

I'm an enthusiastic and hard working individual. I can work effectively alone or as part of a team, benefiting my colleagues with my professionalism and dedication to completing tasks to the best of my abilities. I'm success driven and enjoy making a difference.

Overall my goals are to take my department forward, continue building upon recent success, and lead a team of agents to realise the potential of themselves and our department.

I have continually pushed the boundaries and set the bench mark for what has now become the norm.

I...

Read More »

Skills (10)

Tested
experienced
Customer service management
Data input
Proof reading
Data analysis

Service Description

KBS Corporate Ltd
Corporate Sales Team Manager
Working for one of the leading UK business brokers. I am responsible for the management of the corporate sales team. Reporting directly to the sales director. My duties involve leading and managing a highly successful sales team. I thrive in a healthy competitive environment, I invest heavily in my team and strive to constantly over achieve against all targets.

Internal reporting at director level
Training and developing
1 to 1, weekly and monthly performance meetings
Disciplinary hearings
Staff recruitment
Holiday cover planning
Commercially aware
Driving and implementing change
Kpi Management
Identifying and implementing process improvement
Sharing of best practice

April 2013 Sept 2014

Gap year, travelled around Europe and west india.

2010- April 2013
T-Mobile
Team Leader
My role involves running a very successful sales retention team. I lead a team of very talented agents into achieving their potential. Since taking over the team I have excelled in customer satisfaction scores, retention rate, Insurance sales and revenue generation. I have amongst the lowest attrition in the department and worked effectively on reducing churn. I am very approachable, relaxed and believe in healthy competition. I am determined to always over exceed.

1 to 1, weekly and monthly performance meetings
Disciplinary hearings and meetings
Management of sickness performance
Holiday cover planning
Commercially...

Read More »
Overview  |  Job History  |  Resume/C.V.

Keywords

Maximising Sales
coaching
mentoring
Reporting
Identifying Customer Needs
Forecasting /Planning
Time Management
engaging
motivating and problem solving
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
stevenlalley
Type
Individual
Member Since
May 2015
Elance URL
Verifications
0
Steven Lalley | Elance

Steven Lalley