November 2012 to Current
Fancy Hands Virtual Assistant
Assist clients with meeting scheduling.
Web search based activities.
Assist with client calls.
Handle financial matters.
November 2012 to February 2013
Search Engine Evaluator
Determine the quality of landing pages.
Offer helpful insight into the usefulness of a page.
Flag inappropriate pages.
Provide the correct information for searches.
April 2006 to Current
Manage sells, advertising, shipping, inventory and customer service.
Maintained a website as well as social media sites.
Hand make Jewelry
August 2007 to March 2009
West Corporation Omaha , Nebraska
Customer Service Representative
Greeted customers to ascertain what each customer wanted or needed.
Described product to customers and accurately explained details and care of merchandise. Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Computed accurate sales prices for purchase transactions. Assisted customers via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems. Cross-trained and provided back-up for other customer...
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