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Nadiya G. | Elance
 
176985602337900
Last Sign-in: Jul 31, 2015

Nadiya G.

Strategic Solutions
   Canada
  |  3:16 am Local Time

Overview

Strategic solutions-providing solutions to match your needs. Virtual online support for WP blogs to internet research to monitoring and maintaining databases.

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Jan 20, 2015|Customer Service|$44,766|Completed
|
5.0
Jan 10, 2015|Customer Service|$12,082|Working
May 18, 2013|Customer Service|$20,054|Working
Apr 11, 2013|Research|$5,227|Working
|
5.0

View All »

Skills (4)

Tested
WordPress
Market Research
Customer Service
Customer Service Test
My Score
avg
Passed
Email

Service Description

Internet research, Wordpress blog posting, data entry, customer service, data conversion, help desk, monitoring, forum moderation, product uploads, email/ticketing support, quality control monitoring and virtual coaching, order processing, managed customer support and first level response teams.

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Employment

Strategic contracts
Web Research
2009 - 2011
Ongoing Website research for white papers.
Strategic Claims
Claims Processor
2009 - 2011
Entering insurance claims on a master database as well as re-pricing them on the insurers' database. Cross-referencing patient claims vs. processed claims. Done virtually while logged into the...
Contractxchange
Chat Monitor
2008 - 2010
Interacting with agents and troubleshooting via the chat monitor. Real time assistance to assist and help them with their calls. Nature of calls for level 1 agents - order taking, for level 2...
241
Supervisor
2006 - 2009
Assisting agents in the capacity of help desk, Supervisor, and LEXOES (testing, integration, and implementation of the new order application). The LEXOES application also consisted of educating the...
Direct Energy
Quality Control
2005 - 2008
Contract position in the capacity of their Quality Control for the call centre agents, I was responsible for coaching agents one-on-one as well as training groups of 10-15 agents for quality call...

Keywords

Internet research
data entry
customer service/help desk
Microsoft Office Applications
email/ticketing support
My Snapshot
8
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
Total
Milestones
Hours
Reviews
5.0
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
StrategicSearch
Type
Individual
Member Since
September 2010
Elance URL
Verifications
0
Nadiya G. | Elance

Nadiya G.