Having experience in Customer Service, Office admin,Data management, which gives me an opportunity to help in the advancement of the organization and also to utilize my skills and abilities, efficiently that offers professional growth.
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JAN 2009 MAY 2013
ABT MARUTI SALES DEPARTMENT CHENNAI
CUSTOMER CARE MANAGER
Customer care manager spearhead the customer care team and ensure the implementation of SSI related activities at the dealership.
Ensure that every customer is given proper attention
Ensure that every customer is followed up and feedback is recorded.
Ensure immediate closure of the complaints and root cause analysis done
Ensure the counseling of the poor performing DSE on sales satisfaction
Ensure that all sales staff attends the morning meeting and SSI related issues are highlighted.
Ensure that customer care team is properly trained, and monitor the performance of the customer care team
Establish a personal rapport with the customer
Organize the daily delivery schedule. And monthly customer meet
Ensure to be present during the delivery process.
Ensure proper analysis on monthly basis, and update daily report and review presentation to MSIL on regular basis
1. Awarded as best Customer care manager of south region for Jan -2009
AUG 2004 MAR 2006
HDFC BANK CREDIT CARD SALES DEPARMENT CHENNAI
Managing a team of 12 Tele callers for Credit card sales
Hiring, inducting and training new member into the team
Assisting in performances monitoring of the team members of the business growth
Responsible for delivering the required submission to the Sales Manager on day to day basis
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