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Subhashini Prakash | Elance
 
176985602337900
Last Sign-in: Nov 20, 2013

Subhashini Prakash

Expert in Data Entry, Admin Management
   India
  |   chennai, tamilnadu

Overview

Having experience in Customer Service, Office admin,Data management, which gives me an opportunity to help in the advancement of the organization and also to utilize my skills and abilities, efficiently that offers professional growth.

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Skills (7)

Tested
Customer Service Test
My Score
avg
Passed

Service Description

CAREER SUMMARY:


JAN 2009 – MAY 2013
ABT MARUTI –SALES DEPARTMENT –CHENNAI
CUSTOMER CARE MANAGER



• Customer care manager spearhead the customer care team and ensure the implementation of SSI related activities at the dealership.
• Ensure that every customer is given proper attention
• Ensure that every customer is followed up and feedback is recorded.
• Ensure immediate closure of the complaints and root cause analysis done
• Ensure the counseling of the poor performing DSE on sales satisfaction
• Ensure that all sales staff attends the morning meeting and SSI related issues are highlighted.
• Ensure that customer care team is properly trained, and monitor the performance of the customer care team
• Establish a personal rapport with the customer
• Organize the daily delivery schedule. And monthly customer meet
• Ensure to be present during the delivery process.
• Ensure proper analysis on monthly basis, and update daily report and review presentation to MSIL on regular basis



ACHIEVEMENTS:


1. Awarded as best Customer care manager of south region for Jan -2009






AUG 2004 – MAR 2006
HDFC BANK CREDIT CARD SALES DEPARMENT – CHENNAI
TEAM MANGER




• Managing a team of 12 Tele callers for Credit card sales
• Hiring, inducting and training new member into the team
• Assisting in performances monitoring of the team members of the business growth
• Responsible for delivering the required submission to the Sales Manager on day to day basis
• Generating Prospective...

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Education

Osmania University College of Women's
B.A, M.A .
2000 - 2003
Overview  |  Job History  |  Resume/C.V.

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Identity
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Subhashiniprakash
Type
Individual
Member Since
August 2013
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Subhashini Prakash | Elance

Subhashini Prakash