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Chokder Shakhawat Sultan | Elance
 
176985602337900
Last Sign-in: Oct 12, 2015

Chokder Shakhawat Sultan

Operations Supervisor at Bright Power
   Bangladesh
  |   Dhaka, Dhaka
  |  11:53 pm Local Time

Verified Freelancer

Chokder Shakhawat Sultan's identity has been verified.  Learn More

Overview

Minimum Hourly Rate $4

Objective:
Looking to make high achievements through hard work and dedicated performance, and bring about success to the company.

Read More »

Portfolio

Providing dialer and CRM training to new agents.
Agents dialing.
Agents working

Skills (10)

Tested
Microsoft Word
My Score
avg
Mathematics
My Score
avg
Constant Contact
My Score
avg
Microsoft PowerPoint
My Score
avg
Passed
Advertising
My Score
avg
Call Center Skills Test
My Score
avg
Passed
Transcription
My Score
avg
Business Development
My Score
avg
Passed
Editing/Copy Editing
My Score
avg
Passed
English Language
My Score
avg
Passed
English Vocabulary (UK)
My Score
avg
Passed
UK English Basics
My Score
avg
Passed
Understanding differences in British and American English
My Score
avg
Passed

Service Description

Profile Statement:
A highly dedicated and experienced professional with good performance records in all associated companies, with over 6 years in the Call Center industry. Highly experienced in both outbound and inbound calling in large centers as both an executive and management official. Capable of handling tough situations and providing great customer support. Great communications and understanding skills in both English and Bangla, and also has strong computer skills, that contribute to high levels of efficiency and productivity. Great achievements made in managing, training and reporting. Highly praised for the urge to learn more, attaining intense product knowledge and for succeeding in all assigned tasks promptly.

For Details on my experience, please check my profile under Experience column.

Read More »

Employment

Bright Power Solutions CC
Operations Supervisor
2015 - 2015
Duties performed: • Supervising the operations floor (80agents, 3QAs, 3TLs) • Making proper plans for upgrading performance of the company • Sourcing new clients and new business prospects •...
Softech Info
Manager In-charge/Operations Manager
2014 - 2015
Duties performed: • Managing a complete office with 60 agents and 5 management employees • Improving office rules and regulations • Making proper analysis of company revenue and future prospects •...
Dimension BPO
Call Center Executive
2014 - 2014
Duties performed: • Making international outbound calls to offshore consumers and businesses • Providing detailed information on services and products to prospects • Making appropriate offers based...
Legato Services Limited
Quality Assurance Executive/Operations Team Leader
2012 - 2014
Duties performed: • Live monitoring agents’ calls • Listening and auditing sales and call recordings • Pointing out key points on every agent (Positives, Negatives, Performance) • Pointing out...
Legato Services Limited
Customer Relations Executive
2010 - 2012
Duties performed: • Making international outbound calls to offshore consumers and businesses • Providing detailed information on services and products to prospects • Making appropriate offers...
Virgo CC
Customer Relations Executive
2009 - 2010
Duties performed: • Making international outbound calls to offshore consumers and businesses • Providing detailed information on services and products to prospects • Making appropriate offers based...

Education

Private Candidate
A-Levels
2011 - 2013
Private Candidate
O-Levels
2009 - 2011
Mastermind International School
Standard 9
1997 - 2009
Overview  |  Job History  |  Portfolio  |  Resume/C.V.

Keywords

data entry
telemarketing
BPO
call center
marketing
virtual assistance
My Snapshot
All Categories
Elance Level
Level represents activity and experience on Elance. Freelancers start at Level 1 and achieve higher levels through their work. A higher "Level" indicates greater earnings, ratings and other achievements on Elance. Learn More »
  • 12 months
  • Lifetime
Jobs
0
0
0
Total
Milestones
Hours
Reviews
Recommend
Clients
Total
Repeat
Earnings
Total
Per Client
Identity
Username
sultan5822
Type
Individual
Member Since
August 2013
Elance URL
Verifications
0
Chokder Shakhawat Sultan | Elance

Chokder Shakhawat Sultan