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Cristine Jean L. | Elance
 
176985602337900
Last Sign-in: Apr 20, 2015

Cristine Jean L.

   Philippines
Pasay City
  |  1:40 pm Local Time

Overview

Minimum Hourly Rate $3

I've been in the customer service industry for 16 years; 8 years in the Fast Food Industry and another 8 years in the BPO Industry. I've handled customer inquiries from a telecom, electric and a retail accounts from 3 different companies. I know how to work with Excel, Word, PowerPoint and Photoshop although I'm far from being an expert on it. I'm a self-motivated person; looking for a long-term and stable job where I can help you with your business and at the same time become a successful individual while working at the comfort of my home.

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Skills (10)

Tested

Employment

SUTHERLAND GLOBAL SERVICES PHILS.
Team Manager
2011 - 2014
JOB DESCRIPTION ? Monitor Teamís Performance and activity ? Provide coaching and feedback to the Team ? Quality Audits based on defined standards and Perform Root Cause Analysis ? Conduct...
SUTHERLAND GLOBAL SERVICES PHILS.
Subject Matter Expert
2010 - 2011
JOB DESCRIPTION ? Provide real time support for consultants ? Handle email/chat escalations and queue monitoring ? Review email responses and chat transcripts for coaching opportunity
SUTHERLAND GLOBAL SERVICES PHILS.
Customer Service Representative
2008 - 2010
JOB DESCRIPTION ? Email support for an online auction. ? Handle queries about registration, account security and buyer/seller disputes, account suspension and retention
ACQUIRE ASIA PACIFIC
Customer Service Interactive
2008 - 2008
JOB DESCRIPTION ? Assist customers in general inquiries regarding products and services. ? Handles billing inquiries, payments and disputes for home phone, mobile, broadband and ADSL services. ?...
TELUS INTERNATIONAL PHILS. INC.
Customer Service Interactive
2006 - 2007
JOB DESCRIPTION ? Assist customers regarding products and services for an electric company in based in Texas. ? Handle billing inquiries, payments and disputes, enrollment of new service, credit...

Education

System Technology Institute
Bachelor of Science in Comp. Science (Undergrad)
2004 - 2006
Overview  |  Job History  |  Resume/C.V.

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summerceej
Type
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Member Since
October 2014
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