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Silvana U. | Elance
 
176985602337900
Last Sign-in: Mar 27, 2015

Silvana U.

   United States
  |   Murrieta, CA

Overview

I am a leader looking to usher another group of individuals into collaborative success. I have approximately 10 years of experience in staff development and departmental management in higher education with a focus on customer service, metric management, and compliance. I was responsible for taking 2 under performing departments and leading them to high performing departments, within the same organization based on initial and continued success. This included increasing staff retention by focusing on development and coaching to achieve desired...

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Skills (10)

Tested
Student Affairs
Admissions
Event Planning
Recruiting
Academic Advising
Management
Time Management
Marketing
Student Financial Aid
Analysis

Employment

Universal Technical Institute
Financial Aid Director
2009 - 2014
Managed staff (20 people) for student support functions in the areas of the recruitment/enrollment process and campus cash flow. Inclusive of: o Monitored outbound call volume to enrolled...
Universal Technical Institute
Student Services Director
2006 - 2009
Managed staff (11 people) for support functions in the areas of academic advising, records, scheduling, housing, veteran affairs, registration, graduation, entrance testing, student appeals,...
Universal Technical Institute
Admissions Manager
2005 - 2006
Managed and developed Admissions support staff (4 people). Inclusive of: o Coached receptionist staff on how to take and disseminate prospective student inquires to the Admissions (sales) force....
Universal Technical Institute
Tour Coordinator
2005 - 2005
Conducted on-site tours (both individual and large bussed-in high school tours) for potential students during which interest was gauged, the initial prospecting was conducted, and objections to...
Platt College
Part Time Instructor
2005 - 2005
Instructed English courses on a part-time schedule (in addition to other duties, not in replacement of).
Platt College
Registrar
2005 - 2005
Maintained all student records for the campus, which included attendance and grades. Scheduled all courses for the students matriculating through the institution. Acted as purchasing agent,...
Platt College
Library/Student Resource Manager
2004 - 2005
Developed library facilities and book collection in accordance to observed academic needs. Managed and developed all federal work-study student students employed on-site. Acted as purchasing...
Platt College
High School Representative
2001 - 2004
Addressed high school students for recruitment by creating and giving presentations to students within the classroom, and by marketing at all high school college and career days, some college...
Bowling Green State University
Teaching, Graduate Assistant Department of English
1999 - 2001
Taught two levels of composition as well as a beginning Creative Writing Workshop. Participated in courses on instruction and teaching methodologies in conjunction with employment to affect...

Education

Bowling Green State University
Master of Fine Arts (MFA)
-
University of California, Riverside
Bachelor of Arts (B.A.)
-
Riverside Community College
N/A
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
sunciano
Type
Individual
Member Since
March 2015
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Silvana U. | Elance

Silvana U.