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Susette L. | Elance
 
176985602337900
Last Sign-in: Jan 29, 2015

Susette L.

   Singapore
Singapore

Overview

Minimum Hourly Rate $9

I have a 10 year experience in IT industry specialising in OS and Hardware troubleshooting for both Windows and Mac platforms. I also have experience in software auditing and helpdesk support as well as user acceptance training.

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Skills (10)

Tested
Help Desk Support
User Acceptance Testing
Software Auditing
Computer Hardware
network
Dell Computers
Linksys
MacBook
Service Desk
Troubleshooting

Employment

Prudential Assurance Company Singapore
Mac Administrator
2012 - Present
Provides operational support to Financial Consultants via phone, email, remote access and face-to-face interaction Administers the installation and upgrades of Prudential System in wide range...
Apple
Mac Technical Advisor
2009 - 2011
Troubleshoots and configures Apple iMac, Mac Pro, Mac Mini, Macbook Pro and Airport Devices Troubleshoots Mac OS X, MS Office, iLife, iWork, etc Configures Multiple OS using Bootcamp and...
Dell
Resolution Specialist / Technical Manager
2006 - 2009
Resolution Specialist / Technical Manager Act as Technical Manager and handled a team of Helpdesk Engineers. Generate reports on team productivity on daily, weekly and monthly basis ...
Link2Support
Linksys Level 2 Service Desk Engineer
2004 - 2006
Linksys Level 2 Service Desk Engineer Provided Technical Support for Linksys customers from US, Canada, UK, Australia, New Zealand, Singapore and Hong Kong. Provided support for advanced...

Education

Pamantasan ng Lungsod ng Maynila
Bachelor's degree
-
Overview  |  Job History  |  Resume/C.V.

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Identity
Username
SusetteL
Type
Individual
Member Since
September 2014
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Susette L. | Elance

Susette L.