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Sherilan Marie V. | Elance
 
176985602337900
Last Sign-in: Apr 21, 2015

Sherilan Marie V.

Zendesk Customer Care Specialist l Project Manager
   Philippines
Cebu

Overview

Minimum Hourly Rate $11

If you are looking for a Zendesk Customer Specialist then you are looking in the right direction.

I have 2 years worth of experience in Customer Support using Zendesk as a tool for ticket management, 4 years working as a Customer Support Specialist in a BPO setting and 3 years working as a successful Freelancer working as a Project Manager for several clients from the US, Canada and Hong Kong.

If you hire me, as your Zendesk Customer Specialist, I can guarantee you would be spending less time for training as I am well-versed with Zendesk,...

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Skills (4)

Tested

Service Description

Zendesk Customer Specialist

*Ticket Management
*Chat Support via Zopim
*Basic Technical support and warranty services
*Customer care
*Billing inquiries/account adjustments
*Complaint and issue resolution
*Order management
*Password reset/appeals
*Payments and refunds
*Product inquiries
*Returns/request for maintenance

Project Manager

*Responsible for training Agents, acquainting them on how to use Zendesk as a tool, providing product knowledge, setting-up user accounts and ensuring goals and key metrics are being achieved and are in line with clients standards.
*Conduct performance appraisals, coaching and provide feedback to motivate agents to provide excellent customer service.
*Resolves issues escalated by the Agents and answers them accurately and professionally.
*Manages staffing and schedule compliance by the Agents

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Overview  |  Job History  |  Resume/C.V.

Keywords

Zendesk Customer Support Specialist Customer Support Specialist Project Manager Virtual Assistant
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svillaflor
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Sherilan Marie V. | Elance

Sherilan Marie V.