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Alicia W. | Elance
 
176985602337900
Last Sign-in: Dec 6, 2013

Alicia W.

Ready4Success
   United States
Hancock
  |  9:43 am Local Time

Overview

Minimum Hourly Rate $9

A results-oriented Customer Service Representative with ability in assuring consistent high levels of productivity and customer satisfaction. A independent and self-motivated professional, with quality research and writing skills, with the capability to grow positive relationships with clients and colleagues at all organizational levels. Provides solid administration, organization and supervisory capabilities with a background encompassing knowledge of employee training and team development. Ability to analyze business operations and make...

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Skills (9)

Tested
Office Skills Test
My Score
avg
Call Center Skills Test
My Score
avg
Passed

Service Description

By obtaining employment with your company, I will be given the opportunity to display 6 years plus experience in Customer Satisfaction and other quality skills that I have obtained from experience and knowledge.

Having over one year experience as a work-at-home Customer Service Representative, not only gave me the opportunity and pleasure from working at home, but also allowed me to focus more intensely on job tasks and be more efficient in my duties.

Among the many qualities that I possess, I am passionate, respectful, organized, timely, dedicated, honest, and hard-working with the capability in cross-training in other departments if necessary to meet company deadlines. These qualities are essentially necessary in order to be successful as well as being a team player.


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Employment

Alpine Access
Customer Service Representative
2010 - 2011
Processed high-volume of incoming calls from the privacy of home office. Provided resolution. Performed research in timely fashion to provide necessary information. Processed customer inquires....
1800Flowers.com
At Home-Customer Service Representative
2009 - 2010
Processed high volumes of customer inquires, orders, and requests in a timely manner through telephone interaction as well as online interaction from the comfort of my home office. Provided...
HealthNow
Federal Enrollment Specialist
2008 - 2008
Provided customer service support, data entry support, and performed general office duties.
Kelly Services
Temporary Data Entry Specialist
2007 - 2008
Provided data entry support as well as general administrative office support to several local businesses.
Deposit Computer Services Inc
Data Entry Specialist
2005 - 2006

Education

Empire State University Online
Associates in Liberal Arts
2008 - 2011
Springfield Technical Community College
Associates in Commercial Graphic Communication (no degree obtained)
1999 - 2001
High School of Commerce
High School Diploma
1993 - 1997
Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant
Data Entry
Customer Service
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Identity
Username
sweetamberrose
Type
Individual
Member Since
January 2009
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Alicia W. | Elance

Alicia W.