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Anna Grace D. | Elance
 
176985602337900
Last Sign-in: May 8, 2014

Anna Grace D.

Virtual Assistant
   Philippines
  |   Imus, Cavite

Overview

Minimum Hourly Rate $4

I am a Customer Service Representative. I work with people who needs help in managing their bank accounts/transactions by offering our products and services according to their needs and help them resolve their queries using my great probing skills. In fact, our company/site was able to get 95% goal in quality service for 2 consecutive years. I challenge myself handling irate callers by putting myself in their shoes and giving them a WOW satisfaction by providing accurate information.In addition to this,I often get a high score from customer...

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Skills (10)

Tested
Customer Service
Customer Service Test
My Score
avg
Passed
General Office Skills
Computer Skills
Phone Support
Email
Call Center Skills
Call Center Skills Test
My Score
avg
Passed
Event Planning
Microsoft Word
Public Relations
Advertising

Service Description

I work with people who needs help in managing their office documents and make calls according to their business needs. My work experience has improved my ability to multi-task and so I can easily assist clients with their paperwork. I can also help them create marketing materials, maintain and develop their social media sites, writing blogs, posting ads online, etc. I can also assist them by calling up leads and being able to set them up for an appointment with my client. Following-up with leads and ensuring that all calls are properly documented comprise the bulk of work of as an Appointment Setter, though I am also required to do some admin work as deemed necessary by my client┐s business needs. I value my client's business as I value my reputation as a hardworking agent/assistant. In my previous job, I often get a high score from customer surveys and these customers make commendation calls for me because I also want to make my managers look good all the time. My manager recognized my hardwork and he often appoint me to do floor support with my new colleagues who needs my help.

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Overview  |  Job History  |  Resume/C.V.

Keywords

Virtual Assistant Customer Service Data Entry Researcher Social Media Transcription Filipino-English Translator Media Transcription
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  • 12 months
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Identity
Username
sweetgrace0610
Type
Individual
Member Since
May 2014
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Anna Grace D. | Elance

Anna Grace D.