I grew up on MS-Dos when I was about 5-6 years old. That crashed then my parents ended up getting a HP, thats when I pretty much taught myself how to use Windows and learn a thing or two. Then when I turned 15 I built my own computer from scratch with no assistance. Then I started to learn other stuff like networking, photoshop and various other things you need to know with computers.
Im a freindly honest guy and I am really understanding and will try and explain to you what your issues are and what im going to do to fix it.