Cisco Certified Network Professioanl CCNP (R/S) IT professional with a total of 10+ years of experience. 8 years of experience in implementation and management of networking technologies. Indepth experience with multi-platform, LAN/WAN environments
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Vast exposure to networking and security solutions in complex enterprise networks and data centers. Specialist in extending technology services from corporate headquarters to field operations.
Network Monitoring & Administration
Monitoring of Enterprise Network to enable services using both Automated Systems as well as manual processes.
Performing standard operating procedures and activities to restore the service.
Performance monitoring of enterprise Networks with thorough focus on Core and Distribution Networks.
Responding to alerts and / or tickets that are either autogenerated or user raised.
Resolving the issue based on Incident and Problem Management guidelines.
Using tool sets to record data and update service progress as required noting severity and escalation procedures
Perform technical escalation as required.
Carrying out Root Cause Analysis (RCA), including outage cause and duration, business impact, and preventative actions to avoid a repeat fault
Provide support, advice and guidance to branches on Network related issues.
Perform network health checks and activities on a regular basis to ensure that on going performance meets the service providers specifications at all times.
Monitoring of the network and updating the management through logical channels of the general status of network management and network performance tools and assisting with planning for upgrades and changes to the system to enhance service delivery.
Monitoring network performance after scheduled outages
Endeavoring to identify opportunities to enhance the performance of the network.
Capacity Management :Planning and implementation required...
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