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Ted Tice | Elance
 
176985602337900
Last Sign-in: Dec 6, 2015

Ted Tice

23 Yr Proj Management and Tech Support Specialist
   United States
  |   Hershey, PA
  |  4:02 am Local Time

Overview

Minimum Hourly Rate $15

The background I bring to the table is a 23 year career in Information Technology. My work as a Project Manager includes both large and small projects including building technology, networking, proposal writing, RFI;s, vendor management, budget management, people management and technological design. Independently, I have done break-fix work since 1989 including PC's, Mac's, printers and other peripheral equipment. Help Desk and Level I, II and III tier troubleshooting in terms of management and hands dirty work is also part of my...

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Skills (10)

Tested
Project Management
My Score
avg
Excel
My Score
avg
Passed
Microsoft Word
My Score
avg
Passed
Computer Competency
My Score
avg
Customer Service
My Score
avg
Email Etiquette
My Score
avg
Passed
Email Handling
My Score
avg

Service Description

Help Desk
Level I, II, III Troubleshooting
Web Design
Building Technology Design
Project Management
IT Director/Manager
Data Warehouse

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Employment

Self-Employed
Consultant
1989 - Present
Perform break/fix services for hardware and software. Project Management for software selection and hardware installation. Upgrade PC and Apple computers. Virus and malware remediation services....
Administrative Office of Pennsylvania Courts
Project Manager
2003 - 2009
Primary information technology liaison to architect for design and implementation of the recently constructed $117 million PA Judicial Center. Coordinate and manage design activities of a network...
BenefitVision, Inc.
Director of Information Technology and Projects
2002 - 2003
Responsible for management of Information Technology Department and associated projects. Management of LAN/WAN network and server environment including strategic planning and business process...
TVC Communications, Inc.
Data Warehouse Project Manager
2001 - 2002
Responsible for oversight on an International Data Warehouse project including project planning. Data management responsibility for 9 diverse Enterprise Resource Planning (ERP) systems....
United Cerebral Palsy of the Capital Area
Manager of Information Systems
1999 - 2001
Developed, recommended, implemented and maintained appropriate application software and hardware and LAN / WAN infrastructure. Participated in strategic planning, development, implementation and...
Priority Systems, Inc.
Director of Systems and Projects
1999 - 1999
Directed, mentored and guided a staff of developers and help desk technicians. Project Manager for over ten custom shipping applications. Participated in strategic planning, development and...
Penn National Insurance
Information Technology Group Leader
1998 - 1999
Directed, mentored and guided staff of Network Control Center and Level II Technical and Hardware support technicians. Monitored WAN status and resolved network issues appropriately and timely....
Penn National Insurance
Senior Telecommunications Technician
1996 - 1997
Directed, mentored and guided staffs of Network Control Center and Level II Technical and Hardware support Help Desk technicians. Responsible for IT capital and expense budget and associated...
Penn National Insurance
Microsystems Analyst
1993 - 1995
Answered support questions in a Help Desk Call Center environment. Provided support for varied hardware and software in a multi-site / multi-state home office company. Project Manager for a...
Engle Business Equipment
Sales and Support Technician
1992 - 1993
Marketed and sold restaurant point-of-sale systems. Project Management for installation and design of point-of-sale systems. Supported and programmed computerized restaurant point-of-sale systems.
HERCO, Inc.
Systems Manager, Sports and Entertainment Group
1990 - 1992
Directed staff of PC, IBM AS400 and Point-of-Sale technicians. Ensured proper operation, report production and backup of File Servers and AS400. Maintained Box Office and Front Gate Admissions...

Education

Penn State University
Management Information Systems Coursework
1993 - 1993
Eastern Nazarene College
Bachelor's - Communications
1982 - 1987
Cleveland Institute of Electronics
Diploma
1986 - 1986
Dauphin County Vocational-Technical School
Diploma - Electronic Technology
1979 - 1982
Overview  |  Job History  |  Resume/C.V.

Keywords

Project Management
Help Desk
Troubleshooting
Break Fix
Hardware
Software
Technology Design
Data Warehouse
Database
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Identity
Username
t3jjj
Type
Individual
Member Since
January 2014
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Ted Tice | Elance

Ted Tice